J E.
Unsure
Can’t say enough good things about this company. I have been feeding this food to my cats for years. I currently only have one as my girl passed away earlier this year but he is LOVING THE NEW RECIPES. I like that they’re constantly evolving and trying new things and give customers opportunities to be involved in the development. The customer service is also 5 stars. I am genuinely shocked by the reviews that cite customer service being an issue. They are extremely responsive and eager to correct issues - I’ve had entire orders replaced over concerns and they are just a pleasure to speak to (Specifically Amy). Highly recommend as a top provider of high quality fresh cat food. Update 12/18. Well I have been proven wrong. For the second time my order has been received with no dry ice and only ice packs. All my wet food was thawed and I reached out to customer service (specifically Stacie). My concerns were belittled and the level of concern I felt given to my inquiry was significantly less than the last time - which is concerning given this is the second time in a row this has happened. I really liked the company but this is making me rethink a lot right now.
Response from SmallsDec 1, 2024
Thank you for such a glowing review and for trusting Smalls with your cats' nutrition over the years. It’s heartwarming to hear that your boy is loving the new recipes and thriving on our food! We deeply appreciate your kind words about our customer service—it’s our mission to ensure every interaction is helpful and positive, and we’re always here to address any concerns or requests promptly. Thank you for being part of the Smalls family, and we’re honored to help keep your feline companion healthy and happy. Sending lots of love to your boy, and we hope the memories of your sweet girl bring you comfort 🐾