SmallsReviews of smalls.com

Response from SmallsDec 9, 2024

Thank you for sharing such positive feedback! We're thrilled to hear that Smalls has made such a difference in your cat's health and coat. Thicker, shinier fur and no more bald spots are amazing results! It's so rewarding to know our food is helping your kitty thrive. If you ever have any questions or need assistance, we're here for you both!

Response from SmallsDec 9, 2024

We’re so glad to hear that Smalls has made such a positive impact on your elderly cats! It’s wonderful to know that they’re feeling better and no longer experiencing diarrhea or vomiting. Thank you for choosing Smalls — we're happy to provide food that truly supports their health and well-being. If you need anything else, don't hesitate to reach out! 🐾

Response from SmallsDec 12, 2024

We appreciate your feedback and understand the disappointment when a cat isn't interested in a new food. While we strive to create delicious and nutritious meals, we know that every cat has unique preferences. We value your time and hope you'll consider giving Smalls another chance in the future! If you have any further questions or concerns, please don't hesitate to reach out to our Cat Concierge team. We're here to help.

Response from SmallsDec 12, 2024

We understand your disappointment. It's frustrating when a product doesn't meet expectations, particularly when it involves our furry friends. We apologize if the sample offer was unclear, when you purchase an initial order through Smalls, you are also signing up for a recurring subscription that starts two weeks after the purchase of your first order. As a visibility measure, we ensure this is noted on the check out screen before purchase, as well as in follow up communications regarding your transition process. While we're disheartened that the food wasn't to your cats' liking, we value your feedback. If you need any transition tips, don't hesitate to reach out. We are always here to help!

Response from SmallsDec 9, 2024

Thank you so much for sharing your story! We're so happy to hear that Smalls has made such a positive difference in your cat's health and well-being. It’s incredibly rewarding to know that your cat is no longer getting sick and that he’s thriving with his new diet. We’re also thrilled that he loves the food and is so healthy now — that’s the ultimate goal! Thank you for trusting Smalls to care for your cat, and we truly appreciate your heartfelt recommendation. If you ever need anything, we're here for you and your fur baby! 💛

Response from SmallsDec 12, 2024

We truly apologize that none of your cats were interested in the food. It's disheartening when a product doesn't meet the needs of our feline friends. If you need any transition tips, don't hesitate to reach out. We are always here to help!

Response from SmallsDec 1, 2024

Thank you so much for your kind words! 🐾 We're thrilled to hear your cats love Smalls, and that the transition was seamless—that's a huge win! Knowing we’ve made both you and your cats happy is what we strive for every day. If you ever need anything, don’t hesitate to reach out. We’re always here to help!

Response from SmallsDec 1, 2024

Thank you for sharing your thoughts! We're glad to hear that the food, packaging, and delivery meet your expectations. It's wonderful that your cat is enjoying Smalls so much that they’ve turned their nose up at other treats—that's quite the compliment! We truly value your feedback, and while we aim to learn from your experiences, we understand the inquiries might feel a bit early. We'll work on improving the timing to better suit our customers. If you have any specific requests or insights, we’d love to hear them.