Lisa
Another terrible subscription only…
Another terrible subscription only company with the added benefit of really expensive food my cats won’t eat ($30/week per cat!!!) Tried every suggestion they offered and not one of my 4 cats would touch it. They rejected food they loved when I tried to sneak a little bit of this in there too! I also think the customer service is terrible. Inconsistent notifications - some by email some by text - I prefer text as I never look at email but they conveniently only send texts after they ship and it’s too late to change order/subscription / delivery. Not worth it by any stretch of the imagination.
Response from SmallsDec 12, 2024
We're truly sorry to hear that your experience with Smalls wasn't positive. It's disappointing when our food doesn't meet a cat's preferences, and we appreciate you giving it a try. As our policy states, when you purchase an initial order through Smalls, you are also signing up for a recurring subscription that starts two weeks after the purchase of your first order. As a visibility measure, we ensure this is noted on the check out screen before purchase, as well as in follow up communications regarding your transition process. Additionally, we do send out Heads Up emails on the Monday or Tuesday before an order is set to charge. Again, we apologize for any disappointment. If you need any transition tips, don't hesitate to reach out. We are always here to help!