SmallsReviews of smalls.com

Response from SmallsDec 22, 2024

Thank you for your feedback and for sharing how much you and your cats love Smalls! We're thrilled to hear that you're enjoying the food and the overall process. We understand the convenience of automatic feeders and your desire for a high-quality kibble option. Which is why we now have our own dry recipes, Freeze-Dried Puffs. Feel free to get those added to your next box! Thank you for being a part of the Smalls family and for helping us continue to improve. If there’s anything else we can do to enhance your experience, don’t hesitate to let us know! 🐾

Response from SmallsDec 15, 2024

I'm so happy to hear that Bo has had such a positive transformation with Smalls! It's great to know that he's not only enjoying his food but also becoming more active and affectionate. The convenience of home delivery and knowing he's getting quality nutrition is a win for both of you. If you ever need help or have any questions, feel free to reach out!

Response from SmallsDec 15, 2024

Thank you so much for sharing your heartfelt feedback. It warms our hearts to know that Smalls brought joy to your oldest kitty and continues to do the same for your new kitten. We're so sorry for your loss and honored to have been part of your beloved pet's life. Your kind words about our team mean the world to us. Our team is dedicated to ensuring that both you and your furry companions are happy, and it’s incredibly rewarding to hear that our efforts have made a difference. If there's ever anything more we can do to assist you, please don't hesitate to reach out!

Response from SmallsDec 15, 2024

I'm really sorry to hear about your recent experience with your Smalls order and the difficulty you encountered with our team. That is never our intention! In the event any order is processed, cancellation must be requested manually with our team. Unfortunately, cancelling your subscription does not retroactively cancel any orders that have already processed. I'm sorry for any inconvenience! If you need any transition tips for the food or if you have any other questions please let us know.

Response from SmallsDec 15, 2024

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. Your satisfaction is our top priority, and it's always rewarding to know we're meeting your expectations. If there's ever anything else we can do for you or your feline friends, please don't hesitate to reach out.

Response from SmallsDec 15, 2024

Thank you so much for your kind words! We're thrilled to hear that your cat loves the food and that our team continues to meet your expectations. We're also glad the auto delivery is working well for you. We truly appreciate you taking the time to share your experience. If you ever need any assistance or have more feedback, feel free to reach out!

Response from SmallsDec 15, 2024

Thank you so much for your kind feedback! We're so happy to hear that Louie loves the food and is maintaining a healthy weight. It's always our goal to provide the best service and care for both you and your cat, and we're glad that we've been able to do that for you. If you ever need anything, don't hesitate to reach out. We're here to help!

Response from SmallsDec 15, 2024

Thank you so much for your wonderful feedback! We're thrilled to hear that your cat loves the variety and that you appreciate our high-quality food and packaging. Our team works hard to provide excellent service, and it's great to know that it has made a positive impact on you and your cat.