SmallsReviews of smalls.com

Response from SmallsMar 19, 2025

This is such a touching and beautiful tribute to Mr. Furgusun, and we're deeply moved by your words. We are so glad that he loved our food, especially during his final days, and that you felt confident providing him with healthy meals. We remember Mr. Furgusun well, and we wanted to offer a small gesture of comfort during a very difficult time. We're so happy that the photo frame brought you some solace and that it captured the love you shared with him. We understand that pets are family, and we feel honored to have been a part of Mr. Furgusun's life. Thank you for sharing your heartfelt story with us. We're sending you our warmest thoughts and remembering Mr. Furgusun with you.

Response from SmallsMar 19, 2025

This is absolutely fantastic to hear! We're so thrilled that Smalls has made such a positive impact on your cats' health. Improved kidney labs, reduced dander, and enthusiastic mealtime enjoyment are all wonderful signs that they're thriving. We're also glad the high moisture content and nutritional value of Smalls are making a difference. Two years of happy, healthy cats is a testament to your dedication to their well-being, and we're so honored that Smalls is a part of their journey. Thank you for sharing your wonderful experience! We truly appreciate you and your feline companions.

Response from SmallsMar 19, 2025

We are truly sorry to hear about your frustrating experience and want to make this right. If you still have not received a refund, please reach out to our team directly. We are dedicated to addressing these issues as quickly as possible. As a note, depending on your financial institution, it may take up to 5-7 business days to reflect in your account.

Response from SmallsMar 19, 2025

We understand your frustration and know it's important to see pricing upfront, however, subscription prices vary depending on how many kitties you have, their weights and ages, as well as the size of your box, and how many premium recipe packets are included. At the end of the initial Get Started quiz, you will be provided with pricing details and be able to change your plan accordingly through your Account Portal. You can also reach out to our team directly for further support.

Response from SmallsMar 10, 2025

That's wonderful to hear! We're so pleased that you and your picky cat have had such a positive experience with Smalls. We're especially glad to know the gradual transition worked so well.

Response from SmallsMar 19, 2025

We appreciate your honest feedback. We understand that while the quality of Smalls is important, budget considerations are a significant factor for many of our customers. We strive to provide the best possible nutrition for cats, and we understand it may not be a fit for every budget. We can also build out a plan that will suit your needs, whether you want to build your cat an all-Smalls meal plan or use us as a supplement to it. We've got you covered, and are happy to help!

Response from SmallsMar 10, 2025

That's the perfect combination! Convenient for you, and delicious for your cat. We're so glad they're enjoying Smalls.

Response from SmallsMar 10, 2025

We're so happy to hear your kitty loves the food and treats! That's always our favorite feedback. We're also glad the food arrived frozen, despite the warm weather. We want to ensure your Smalls arrives in the best possible condition. Thank you for bringing this to our attention.