SmallsReviews of smalls.com

Response from SmallsApr 20, 2025

We sincerely apologize that you've had such a frustrating experience with Smalls. After you purchase the Sampler, our system recommends a plan to feed your cat(s) a 100% Smalls diet. But you're always free to adjust your plan size and shipping frequency anytime through your Account Portal. You can edit, postpone, or cancel any upcoming order by 8 PM EST the Thursday before it processes. If your order has already been sent to our warehouse, we aren’t able to cancel or refund it, and because our food is perishable, we’re unable to accept returns. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use If you would be willing to discuss your experience further, please do not hesitate to contact us directly.

Response from SmallsApr 20, 2025

That's fantastic to hear! It sounds like you've been through a lot trying to find the right food for your cat, and we're so glad that Smalls has made such a positive difference. It's truly rewarding for us to know that our food is helping cats with digestive issues and encouraging them to eat consistently. We put a lot of care into creating recipes that are both nutritious and palatable, so it's wonderful to hear that your cat is enjoying them. We appreciate your kind words and your enthusiasm for our future products. We're always working on new recipes and ways to improve, so we hope to continue to impress you and your cat!

Response from SmallsApr 20, 2025

We're sorry to hear that you had a negative experience with our pricing and subscription process. To clarify, Smalls is a subscription-based service, and your second order is set to ship about two weeks after you purchase your first Sampler box. This is noted on our website, at checkout, and in follow-up emails. You can edit, postpone, or cancel any upcoming order by 8 PM EST the Thursday before it processes. We aim to make this very transparent during the order process. We have processing times to maintain the freshness of our food, which can sometimes limit our ability to cancel orders immediately. If you'd like to discuss your experience further or if you have any outstanding concerns, please don't hesitate to contact us directly. We're here to help.

Response from SmallsApr 13, 2025

Thank you for sharing your feedback. We regret that your cats did not like Smalls and that you were dissatisfied with our service. To clarify, Smalls is a subscription-based service, and your second order is set to ship about two weeks after you purchase your first box. This is noted on our website, at checkout, and in follow-up emails. You can edit, postpone, or cancel any upcoming order by 8 PM EST the Thursday before it is processed. In this case, we did send a Heads Up email but didn’t hear back in time to stop the order. Because our food is perishable, we’re unable to accept returns. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use We understand this can be frustrating, and apologize for any inconvenience. Please let us know if you have any further questions, or need any other assistance.

Response from SmallsApr 13, 2025

I understand your frustration and we apologize for any oversight or miscommunication! Our Cat Concierge team is always happy to help make adjustments to your subscription and I can see an agent from our team has taken care of your request. We also strive to offer as much flexibility as possible through the Account portal, including the ability to change items, quantities, recipes, plan size, ship dates, and more. Just log in at www.smalls.com/account. From there, you can view how your current subscription is set up and make changes as needed to meet your needs. As always, do not hesitate to reach out for further assistance or if you have any questions, just let us know!

Response from SmallsApr 13, 2025

That's great to hear! It's always our goal to provide cats with nutritious and delicious food. We appreciate your concise and positive feedback. We look forward to serving you and your feline friends again in the future!

Response from SmallsApr 13, 2025

We're truly sorry to hear that your cat didn't take to Smalls, and we understand your frustration with the subscription and order processing. It's disappointing to invest in a new food only to have your cat refuse it. We strive to be transparent about our subscription model. When you place a Sampler order, it initiates a recurring subscription that begins after 2 weeks. This is noted on our website, at checkout, and in follow-up emails. I am sorry this was not more clear. You can edit, postpone, or cancel any upcoming order by 8 PM EST the Thursday before it is processed. In this case, we did send a Heads Up email but didn’t hear back in time to stop the order. You can check out our full Return and Refund Policy​ and Terms of Use​ if you’d like more details: https://help.smalls.com/en_us/returns-and-refunds-policy-rymZqeka https://www.smalls.com/terms-of-use Apologies for the inconvenience. As always, we appreciate all customer feedback and will be sure this is passed along.

Response from SmallsApr 13, 2025

That's wonderful to hear! We're so glad your kitties love Smalls. We put a lot of care into using high-quality ingredients, so it's always rewarding to know that cats enjoy it. Thanks for sharing your positive feedback!