SmallsReviews of smalls.com

Response from SmallsMay 11, 2025

That's wonderful to hear! We're so glad your cats are enjoying their Smalls! 😻

Response from SmallsMay 11, 2025

That's fantastic to hear about Stevie! It sounds like she absolutely loves Smalls and can't get enough of it. It's the best feeling when they get that excited for mealtime! Thank you for sharing such wonderful feedback! 😻

Response from SmallsApr 27, 2025

That's wonderful to hear! It sounds like your brother made an excellent choice with Smalls for his cat. It's so reassuring to know she's thriving. We appreciate you sharing your positive experience and for taking such good care of his furry friend while he's away. It sounds like she's in great hands! Thank you and your brother for your support.

Response from SmallsApr 27, 2025

It's fantastic that four of your five cats took to Smalls right away! That's a great success rate with a multi-cat household. We understand that not every cat will love every new food, and it sounds like your fifth kitty has a very strong opinion about Smalls! It's quite funny that she associates our healthy food with medicine – they can certainly be dramatic when they decide they don't like something. We're glad to hear that all five of them enjoyed the treats, though! Those tend to be a universal favorite. We can certainly help you adjust your future orders to focus on the recipes your other four cats love, and perhaps you can continue to offer your fifth cat her preferred food while still giving the others the Smalls they enjoy. We're here to help you find a solution that works best for your whole furry family!

Response from SmallsApr 20, 2025

That's fantastic to hear! We're glad you're happy with the balance we strike between quality and price. We try our best to make nutritious food accessible to as many cat parents as possible. Thanks for the positive feedback!

Response from SmallsApr 20, 2025

That's wonderful to hear! It sounds like Maggie is really responding well to Smalls. It's not uncommon for cats to have more energy and be more playful when they're on a diet that's better suited to their needs. It's great that she took to it so quickly! And it's definitely a good sign that she's already showing signs of increased activity. We hope she continues to thrive and gets back to chasing that laser and her ball soon!

Response from SmallsApr 20, 2025

We appreciate you taking the time to share your feedback and understand your concerns! We recognize that Smalls is a premium product, and we're always trying to balance providing high-quality ingredients with making it accessible to as many cat owners as possible. We're sorry to hear that the Pulled Bird recipe seems different! This is quite concerning as we have not made any recent changes to our ingredients. We encourage you to bring this to the attention of our team by reaching out directly to [email protected] or text us at 503-487-4303. We understand that changes can be disappointing, especially when your cat has a favorite. We'll pass your feedback along to our team. You're also right to point out the importance of listening to customers. We're committed to doing that and using feedback like yours to improve our products. We know that customer satisfaction is essential for long-term success. We hope you'll consider staying with Smalls and appreciate your honesty!

Response from SmallsApr 27, 2025

We are so deeply sorry to hear about the loss of your beloved cat. It's heartbreaking to go through that, and we can only imagine how difficult this time has been for you. We also sincerely apologize for the conflicting information you received regarding the refund for your order and the frustration you've experienced! I can see an agent from our team has helped support you with this, and I hope everything was squared away. Please know that this is not how we want to treat our customers, especially in these circumstances. Again, we truly regret that you've had this experience, particularly amidst your loss. Please be in touch if you need further assistance.