Marsha G.
Absolutely amazing!
Absolutely amazing!! I ordered a downrod and a wiring harness not knowing that the downrod already had the harness in it. Customer service contacted me via email and text message to let me know I had ordered something I did not need and then they, with my agreement, canceled the harness I did not need and promptly refunded me for the part I did not need!! Love the service
Response from smafan.comSep 18, 2023
We're thrilled to hear that you had an absolutely amazing experience with the customer service at SmaFan! It's great to know that we were able to proactively reach out to you to clarify your order and promptly refunded you for the unnecessary part. If you ever need any more assistance or have questions in the future, don't hesitate to reach out. Your satisfaction is a top priority, and they're here to help you make the best choices for your needs. Thank you for sharing your positive feedback!



