Slø - not fast fashion Reviews | Read Customer Reviews of slojeans.co

Slø - not fast fashion Reviews | Read Customer Reviews of slojeans.co

Slø - not fast fashion reviews

166 approved reviews, newest moderated first

Tanya K.
Sep 2, 2024
Great Jeans, But There Have Been Issues.
The quality of the jeans is amazing - as always. Unfortunately, there were definitely issues with my order from the second launch (in 2023). The sizing software didn't measure me correctly. My custom jeans arrived eventually, and they didn't fit correctly when I tried them on. I tried to get into contact with multiple Slo employees, including Kristian himself, but my complaints fell on deaf ears and the issue never got solved. Finally, MONTHS later (August 2024), someone named Ralph got in contact with me. He was very apologetic, explained the situation, and offered me a solution to the problem. He is very communicative and always gets back to me very quickly. Allegedly, improvements have been made in the entire process of creating the jeans, so I hope the next launches are better and really showcase what Slo wants to stand for as a brand.
Response from Slø - not fast fashionSep 3, 2024
Dear Tanya, I'm Ralph, COO of Slø, and I want to personally thank you for your detailed and honest review. It's great to hear that you find the quality of our jeans amazing. This is exactly what we've been working towards as we've refined our production process day after day. I sincerely apologize for the issues you encountered with your order from our second launch in 2023. The sizing inaccuracies and the lack of response to your complaints are completely unacceptable, and I take full responsibility for these shortcomings. I'm glad I was finally able to get in touch with you and offer a solution, though I regret it took so long. You're right - we have made significant improvements to our entire process. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. We've also overhauled our customer service to ensure no customer query goes unanswered. Your experience has been a valuable lesson for us, driving real changes in how we operate. We're committed to living up to what Slø stands for as a brand - quality, sustainability, and excellent customer service. I truly appreciate your patience and understanding. If you're willing to give us another chance, I'd love the opportunity to show you personally how we've improved. Thank you for being part of the Slø journey. Your feedback helps us continually improve and innovate. Best regards, Ralph de Lisle Chief Operating Officer, Slø
Report
Manasi S.
Aug 30, 2024
Love the fit and feel of these jeans
Love the fit, sizing and feel of the jeans! I love how you can customize it with buttons and name tags. Looking forward to the upcoming collection!!
Response from Slø - not fast fashionSep 1, 2024
Hi Manasi, Thank you for your fantastic feedback! We're thrilled to hear that you're loving the fit, sizing, and feel of your jeans. It's great to know that you've enjoyed the customization options - those little details are something we've worked hard on, so it's rewarding to hear they're appreciated. We're excited that you're looking forward to our upcoming collection. We can't wait to show you what we've been working on! Thanks for being part of the Slø journey. We're committed to keep improving and innovating, and it's supporters like you who keep us motivated. Best regards, The Slø Team
Report
I. A.
Aug 29, 2024
I have 3 pairs of jeans from slø and I love them!
I have been following Kristian and the slø journey on TikTok since the beginning in 2022. I have 3 pairs of jeans - one from their initial soft launch, and two pairs of straight and skinny jeans from their latest launch that they did after opening their own manufacturing facility. The two new ones are some of my favorite pairs of jeans I have in my wardrobe. There is a noticeable difference and improvement in the quality of their jeans - the fabric feels premium and they are really comfortable to wear. They don’t irritate my skin or cause me discomfort unlike some of my other pairs of jeans. The jeans mold to my body really well and I can hold so many things in my pockets without having to worry about them falling out if I bend over or someone grabbing my phone because it’s sticking out too much. I am a huge fan of the enamel buttons that they use on their jeans - have been since I received my first pair of jeans. It’s so unique to the brand and I haven’t seen this done by anyone else. I love that they now give us the option to customize this part of the jeans. I choose the matte black and electric blue buttons this time and I absolutely love them. I never imagined choosing the color of the button on my jeans would give me so much joy but it did. Despite some of the issues they have had with production times and other logistical issues, it’s been worth it. Since the beginning, this has been so much more than just about jeans. You can feel the dedication and passion that Kristian and the team puts into making their products. I am super confident that they are going to overcome these issues and take this project to new heights. I am really looking forward to their next launch and collection!!!
Response from Slø - not fast fashionAug 29, 2024
Hi there, We're so pleased to hear about your experience, from following Kristian's TikTok way back in 2022 to now owning three pairs of our jeans. It's incredibly rewarding to hear that our latest jeans have become favorites in your wardrobe. The noticeable improvement in quality you've mentioned is precisely what we've been working towards as we've refined our production process day after gruelling day for the past two years. Your satisfaction with the premium feel, comfort, and skin-friendly nature of our jeans is music to our ears! We're so pleased that you've noticed how well the jeans mold to your body. This is a key aspect of our personalized approach that we've been perfecting. And those pockets! We're glad they're serving you well - no more worries about your phone taking an unexpected journey! Your enthusiasm for our enamel buttons is great to hear. We worked hard on that part, and it's great to know it's gone down so well. We believe these customizable details make each pair of Slø jeans unique to the wearer and worth the wait. Who knew button colors could bring so much joy, right? We truly appreciate your understanding regarding our past production times and logistical issues. We've been working tirelessly to improve these aspects. In fact, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. Your words about feeling the dedication and passion we put into our products mean the world to us. It's supporters like you who inspire us to keep pushing forward, overcoming challenges, and striving for new heights. We can't wait to show you what we have in store for our next launch and collection. Thank you for being such an integral part of the Slø journey! Best regards, The Slø Team
Report
Apurvaa P.
Aug 28, 2024
Great jeans!
I bought a pair of straight cut jeans from their first launch and I was really sceptical considering no pair of jeans ever fits me properly (there’s always a waist gap and always too tight around the thighs). It took a while initially but I was pleasantly surprised by how well they fit me. And throughout the wait time- the staff was very responsive and gave me regular updates! They impressed me so much, I ordered a pair of skinny jeans and a pair of wide leg jeans after. The wide leg jeans didn’t fit me exactly the way I’d like and they immediately offered a replacement and I did not have to incur any extra shipping costs either. Their jeans have such sturdy material but are still soft- they improved on this I think? Because I got myself a pair of cargos that I honestly love the most. They’re their best pair imo. They’ve been adding more options to customise jeans and I think my favourite option was customising even the button colour. I reached out to them before placing the order and despite having read through the sizing guide because I just wanted to confirm and they suggested I use their sizing tool- it’s so nifty. I think they’re doing their best to be innovative and I can’t wait to see what they have in store next.
Response from Slø - not fast fashionAug 28, 2024
Hey Apurvaa, Thank you so much for sharing your journey with us! We're delighted to hear about all your positive experiences, from your first launch purchase to your latest cargo jeans. It's affirming to know that our jeans have solved the common fit issues you've faced. This is precisely what we've been working towards as we've refined our production process day after gruelling day for the past 2 years. Your satisfaction with the fit, especially for someone who's struggled to find well-fitting jeans, is incredibly rewarding to hear about! We're so pleased that you found our staff responsive and our updates regular during your initial wait. We've been working hard to improve our communication and delivery times. In fact, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. Your experience with our exchange process for the wide-leg jeans is great to hear too. We of course hope to reduce the number of exchanges necessary in future. But when it does happen, we do strive to make these processes as smooth and cost-effective for our customers as possible. So we're glad it worked so well for you! We're thrilled that you've noticed improvements in our fabric quality. The sturdy yet soft material of your cargo jeans is the result of continuous refinement in our manufacturing process. We're especially glad to hear you love the cargos - they're a favorite among our team too! Best cargos in the world ;) Thank you for your appreciation of our customization options, like the button color choice. We worked hard on that part and it's great to hear it go down so well. We believe these details make each pair of Slø jeans unique to the wearer and worth the wait. Thank you for your kind words about our sizing tool and our efforts to innovate. We're constantly working to improve and expand our offerings, and it's supporters like you who inspire us to keep pushing forward. We can't wait to show you what we have in store next. Thank you for being part of the Slø journey! Best regards, The Slø Team
Report
Jonell
Aug 26, 2024
It took a while, but they look good!
As a plus size person, there’s something almost magical about being able to put on something that just fits. And these pants certainly fit. The pants arrived in great condition, the material feels great, and the pockets are huge! And obviously since you input your own size they’d be the correct length, but I’m so happy to have a pair of pants I don’t need to cuff. The sizing system really works well for me. Now, I will admit- it definitely took a while for the pants to reach me. I placed my order at the end of January/ beginning of February, and did not receive them until August. However, there were updates as each stage of production and the company was clear every time there was any sort of delay. I will admit, in the age of fast fashion, the waiting was frustrating. That being said, in the age of fast fashion, I don’t have a good reference for how long custom size clothes like these should take. If there weren’t delays, I get the sense that it would have felt more reasonable. Given how upfront this company has been when there is delays, and how incredibly prompt they were when I reached out- the wait was worth it, and I will be placing another order. I’d definitely recommend giving them a try, just keep in mind that it’s going to take some time.
Response from Slø - not fast fashionAug 26, 2024
Hi Jonell, Thank you for your wonderfully detailed review! We're delighted to hear about your positive experience with our jeans. Your description of the feeling of wearing something that actually does truly fit perfectly for the first time is exactly what we've been striving for since day one. It's fantastic to know that our sizing system has worked so well for you. The joy of having pants that don't need cuffing is something we understand all too well fro many other of our customers. We're glad you're enjoying the material quality and those big pockets we're so proud of. It's great to hear that these details are making a real difference for you. We sincerely appreciate your patience with the delivery time. You're right - the wait from January to August was longer than we'd like. We've been working hard to address these delays, and we're excited to share that we've made significant improvements. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. This is a huge leap forward from our earlier timelines. Your understanding of the challenges in creating custom-sized clothing is much appreciated. We're committed to being transparent about our process and any delays that occur, and we're glad this came across in our communications with you. Thank you for your plan to place another order and for recommending us to others. We're looking forward to impressing you with our improved delivery times on your next purchase! Best regards, The Slø Team
Report
Jessica L.
Aug 26, 2024
disappointing experience.
***Update*** Well, it's been well over the 'three weeks' promise that I would have my jeans and I do not have my jeans. I took away a star because I was probably being too nice with the two stars. I really wanted to love slo. I wanted jeans with usable pockets that are produced sustainably ( and I didn’t want to wear ill-fitting mens jeans just so I could have decent pockets). On February 13, 2023 I ordered 6 pairs of jeans, 3 for me and 3 for my husband. I was excited; I had some initial concerns about sizing, but I used the sizing app and selected the size based on my measurements. I reached out to customer service to verify the sizes and was assured they would fit. Then I waited (spoiler alert - I'm still waiting). I received a few emails that my jeans were shipping soon in July 23, August 23, etc. Then in November of 2023, I received 6 pairs of terrible-fitting jeans, including one damaged pair. My husbands were about two inches too short (one of the sizing concerns that I communicated to customer service) and my jeans were about 3 inches too big in the waist and an inch too short (the other sizing issue I communicated to customer service). Luckily, I was able to arrange an exchange for the correct sizes because their sizing recommendations were so far off (did I mention they changed the size of the jeans in my order without notifying me and this was likely part of the problem). The exchange process started on 12/14/23 and my exchange was ‘finalized’ on 1/3/24. Again, I’ve received several emails that my ‘jeans are on the way’, but it’s 9 months later and I still have no jeans that fit. I am so disappointed.
Response from Slø - not fast fashionAug 26, 2024
Dear Jessica, I'm Ralph, the COO of Slø, and I want to personally address your review and experience with us. First, I sincerely apologize for the frustrating journey you've had since your initial order in February 2023. Your disappointment is completely understandable, and we take full responsibility for the issues you've faced. I recently communicated with you over email about your order, and I want to confirm that your exchange of 6 pairs of jeans for you and your husband will be delivered within the next 3 weeks. I understand this comes after a long period of delays and unclear updates, and for that, I am truly sorry. The sizing issues you experienced were unacceptable. During the February 2023 launch, we encountered problems with our third-party virtual sizing application - new tech tried for the first time. While they've improved their service, we're actively exploring other options to further optimize the accuracy of sizing data. Changing your order size without notification was a serious error on our part, and we've implemented safeguards to prevent this from happening again. I want you to know that we're working tirelessly to improve our processes. As COO, I've personally taken over the customer service function for Slø because it's crucial that our customers receive accurate and regular updates on their orders, especially when wait times are longer than usual. I sincerely apologize for the long period of lack of communication and for the miscommunications around timelines being always "on their way soon". This is not the level of service we aim to provide, and we're committed to doing better. The good news is that we've made significant strides in our production process. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. This is a huge improvement from our earlier timelines. To make amends for your frustrating experience, I'd like to offer you a partial refund. While you'll still receive your jeans in 3 weeks, we believe it's important to acknowledge the inconvenience you've faced. What matters most to us now is that when your jeans do arrive, your patience is rewarded with perfectly sized jeans that you and your husband will love. We're committed to making this right and regaining your trust. Thank you for your honest feedback. It's invaluable in helping us improve. If you have any further questions or concerns, please don't hesitate to reach out to me directly at [email protected]. Best regards, Ralph de Lisle Chief Operating Officer, Slø
Report
Gregory D.
Aug 26, 2024
Great company devoted to make the best…
Great company dedicated to creating the best jeans. The fabric feels excellent and is built to last. I feel confident that my pair is contributing to a more sustainable future for the fashion industry.
Response from Slø - not fast fashionAug 26, 2024
Hi Gregory, Thank you for your fantastic feedback! We're delighted to hear that you're enjoying your jeans and appreciate our commitment to quality. Your comments about the excellent fabric and durability are exactly what we've been aiming for as we've refined our production process. It's gratifying to know that you can feel the quality we've worked hard to achieve. We're particularly pleased that you recognize our dedication to sustainability. Creating a more sustainable future for the fashion industry is at the heart of our mission, and it's supporters like you who help make this vision a reality. We're excited to share that we've recently made significant improvements to our production process. We're now able to deliver all orders within 30 days or less, while maintaining the quality and sustainability you've come to expect from us. Thank you for being part of the Slø journey. Your support motivates us to keep innovating and improving. Best regards, The Slø Team
Report
Katt M.
Aug 26, 2024
I have been following Slo from the start
I have been following Slo from the beginning. I decided to take a risk and bought my 1st pair of jeans at their launch. I've had them almost a year. Mine was part of the fiasco that happened with shipping delays etc so I did get mine later than others in that launch. Glad I opted to wait things out instead of getting a refund... best choice ever! I have since bought 5 more since (with the intent to buy a few more) and decided to become an invester (something I have never even thought of doing before) because their products are the best jeans I've ever had. The material is comfortable, looks great and has the give needed when bending etc. I also really appreciate being able to customize the size and inseam as I am tall (almost 6 ft) and plus size. It is nice to be able to get the proper length on the inseam while having the same choices as standard sized people. Usually I had to go with things I didn't like in order to get my still poorly fitting pants/jeans. I am very glad I stuck with Slo during their company starting "growing pains" that all started from womens pants pockets (or as I've said nockets because there were no pockets lol). And yes, said pockets are awesome! They are huge compared to anyone other jeans/pants I've had and are not made of that flimsy pocket material that ripped on 100% of my old pants. I only give honest reviews on any product and Slo fashion is the only clothing product manufacturer that I have 100% confidence in even thru the "growing pains" all start ups go thru. Can't wait to see what else they come up with!
Response from Slø - not fast fashionAug 26, 2024
Hi Katt, Thank you for sharing your incredible journey with us! Your support from the very beginning means everything to us. We're deeply grateful for your patience during our initial shipping challenges. It's wonderful to hear that waiting for your jeans proved to be the "best choice ever"! Your continued support, with five more pairs AND becoming an investor, is exactly what the team needs to hear to keep us going and energized in what is often a very challenging mission. We're excited to share that we've recently made significant strides in our production process. Thanks to our team's hard work, we're now able to deliver all orders within 30 days or less - a huge improvement from our early days. We're so confident in this timeline that we're offering money back if we don't meet it. Your feedback on the comfort, look, and flexibility of our jeans is exactly what we've been striving for as we've refined our production process. We're especially pleased that our customization options have worked so well for you. Providing great-fitting jeans for all body types is at the heart of our mission. We love your term "nockets" - it perfectly captures the frustration that inspired our journey! It's fantastic to hear that our pockets are meeting your needs in both size and durability. Your understanding of our "growing pains" and your continued confidence in us is deeply appreciated. It's supporters like you who have helped us push through challenges and continue innovating. And here's some exciting news - we're not stopping at jeans! Soon, you'll be able to get much more than just denim from Slø. We can't wait for you to see what we're working on next. Thank you for being such a vital part of the Slø community. We're thrilled to have you with us on this journey. Best regards, The Slø Team
Report