Slø - not fast fashionReviews of slojeans.co

Response from Slø - not fast fashionOct 2, 2024

Hi Callum, Your review just made our day!!! Thanks so much for taking the time to share your Slø experience and for your amazing support. You're absolutely right - our startup journey has been quite the rollercoaster ride. We're incredibly grateful for customers like you who understand the challenges and stick with us. Your patience and understanding mean the world to us. We're thrilled to hear you're loving the jeans! It's awesome that you've noticed all the details we've poured our hearts into - from the weighty fabric and stretch to those big, functional pockets and the inseam gusset. This kind of feedback keeps us motivated to keep pushing the boundaries of what great jeans can be. We know the wait was long, and we're sorry about that. But we've got some great news - we've made huge strides in our production process. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits! Your excitement about our future designs has us pumped too! We've got some cool stuff in the works, so stay tuned. Thanks again for being part of the Slø journey. Customers like you, who appreciate the product and understand the process, are the reason we keep pushing forward. Stay groovy, The Slø Team

Response from Slø - not fast fashionOct 2, 2024

Hey Rachael, Thanks so much for taking the time to share your Slø experience with us. We're stoked to hear about your love for our jeans, especially those cargo pockets! We're glad you appreciated our updates during the production process. We believe in keeping things real and letting our customers in on the journey of their jeans. Oof, sorry to hear about the shipping hiccup. While it's out of our hands, we'll definitely pass this feedback along to our shipping partners. We want the whole experience to be smooth sailing from start to finish. It's awesome that you're digging both the cargos and the 90s straight cut! We're all about those pockets too - because who doesn't need a place for all their stuff, right? Thanks for the heads up about the fit differences between the styles. We're always fine-tuning our sizing, so this feedback is gold. We'll take a closer look at the consistency between our different cuts. Your insights help us keep improving, so thanks a ton for that. We're thrilled to have you as part of the Slø family! Stay groovy, The Slø Team P.S. If you have any other thoughts on how we can make your Slø experience even better, we're all ears!

Response from Slø - not fast fashionOct 2, 2024

Dear Elisabeth, I'm Ralph, the COO of Slø, and I want to personally address your review and recent experience with us. First, I want to sincerely apologize for the extended wait time and the disappointment you've experienced with your jeans. Your frustration is completely understandable, and we take full responsibility for these issues. The long wait you endured is absolutely not up to our standards. We've made significant changes to our production process, and I'm happy to say we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. I'm particularly concerned about the quality issues you've mentioned - the thinness of the fabric, loose threads, and fit problems. This is not the standard we aim for, and I'd like to look into this personally. Could you please email me directly at [email protected] with your order details? I want to understand what went wrong and make this right for you. Regarding the fit, we're constantly working to improve our sizing process. While we've made strides, your feedback shows we still have work to do. I'd like to offer you a chance to work with our fit specialists to get you a pair that fits perfectly, at no cost to you. To make amends for your frustrating experience, I'd also like to offer you a full refund on your original purchase. You can keep the jeans you have, and if you're willing to give us another chance, we'll make sure your next pair meets the high standards we set for ourselves. What matters most to us now is regaining your trust. We're committed to delivering jeans that not only fit well but are also of the highest quality. Your feedback, while difficult to hear, is invaluable in helping us improve. Thank you for your honesty. If you have any further questions or concerns, please don't hesitate to reach out to me directly. Best regards, Ralph de Lisle Chief Operating Officer, Slø

Response from Slø - not fast fashionOct 2, 2024

Hey Al, Thanks a bunch for taking the time to share your Slø journey with us. We really appreciate your patience and understanding during the wait - we know it was a long one! We're over the moon to hear that you feel it was worth the wait. It's music to our ears that your jeans fit great, have those coveted roomy pockets, and are comfy to boot. That's exactly what we're aiming for! You're spot on about our startup status back in January. We've grown a bit since then, but we're still working hard every day to improve our processes and customer experience. Thanks for the shout-out to our Discord community! You're right, it's a great place to get quick answers and connect with fellow Slø enthusiasts. We love the vibe there and how our customers help each other out. We've made some big strides since your January order. Now, we're able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We're pretty pumped about that! Thanks again for sticking with us and for spreading the word about our Discord. You rock! Stay groovy, The Slø Team P.S. If you have any ideas on how we can make the Slø experience even better, we'd love to hear them!

Response from Slø - not fast fashionOct 2, 2024

Hi Morgan, Holy moly, your review just lit up our entire factory team! We're absolutely beaming from ear to ear reading your words. Thank you so much for taking the time to share your Slø experience in such vivid detail. We're over the moon that you're loving your jeans, especially those pockets! You totally get what we're all about - no more sad, chapstick-only pockets. We're talking full-on, fit-all-your-stuff, ditch-the-bag kinda pockets. It's a pocket revolution, and you're right there with us on the frontlines. It's fantastic to hear that you're enjoying the comfort and stretch too. We designed these jeans to be your faithful companions through all of life's little fluctuations. And you're spot on about the fresh-out-of-production smell (or lack thereof) - that's the beauty of made-to-order! Your enthusiasm for our mission and sustainability goals means the world to us. It's passionate customers like you who keep us motivated to push the boundaries of what jeans can be. Now, about that frolicking in cool autumn weather - that sounds like the perfect way to break in those Sløs! We can just picture you out there, hands in those roomy pockets, living your best jean life. Thanks again for being such an awesome part of the Slø family. Your support and feedback are what keep us going! Stay groovy (and keep those pockets full!), The Slø Team

Response from Slø - not fast fashionOct 2, 2024

Hey Angela, Thank you so much for taking the time to share your experience with us. We truly appreciate your honest feedback - both the positives and the challenges you faced. We're over the moon to hear that you're extremely satisfied with the end result! It's fantastic that you find the jeans beautiful, well-made, and fitting well. This is exactly what we strive for with every pair we create. However, we completely understand your frustration with the lengthy wait time and inconsistent communication. You're absolutely right - the 10-month wait you experienced is far from acceptable, and the ups and downs in our communication must have been incredibly frustrating. We take full responsibility for these issues. I'm glad to confirm that we've indeed made significant improvements to our processes. As you mentioned, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We've also overhauled our customer service to ensure consistent, clear communication throughout the entire process. Your patience and understanding through this journey have been invaluable to us. Your experience, and others like it, have driven real changes in how we operate. We're committed to living up to what Slø stands for as a brand - quality, sustainability, and excellent customer service. As a token of our appreciation for your patience and to make up for the inconvenience you experienced, we'd like to offer you a 30% discount on your next order. If you're willing to give us another chance, we'd love the opportunity to show you how we've improved. Thank you again for being part of the Slø journey. Your feedback helps us continually improve and innovate. Stay groovy, The Slø Team P.S. If you have any more thoughts on how we can further improve, we'd love to hear them. Your insights are invaluable to us. You can send them to [email protected]

Response from Slø - not fast fashionOct 1, 2024

Hey Natalie! Thanks for sharing your Slø experience - it's awesome to hear that both you and your daughter are loving your new jeans! We're thrilled that the fit is spot-on for both of you. Getting that perfect fit for different body types is what we're all about, so this is music to our ears. It's great to know you found our team friendly and supportive. We really do our best to make the whole experience as smooth as possible. We're cooking up some exciting new stuff, so keep your eyes peeled! Your enthusiasm for what's coming next has us even more pumped about our upcoming projects. Thanks again for your patience and for taking the time to share your thoughts. It means a lot to us. Stay groovy, The Slø Team

Response from Slø - not fast fashionSep 28, 2024

Hey Kat, It's so affirming to hear you appreciate the care we put into every pair of jeans - thank you so much and we're so glad you love them! It's fantastic that you're feeling the love with both the fit and fabric quality. We're on a mission to bring back that satisfying feel of substantial denim - no flimsy fabrics here. We really appreciate your patience with the wait time. Knowing you feel it's worth it means everything to us. Our goal is to create jeans that'll be your faithful companions for years to come. Thankfully, no more ridiculous delays! We can officially produce and ship jeans within 30 days now thanks to the hard work (and the hard lessons) of the past few months. Thanks for taking the time to share your experience. It's feedback like yours that fuels our passion for great denim. Keep rocking that quality denim! Stay groovy, The Slø Team