Slø - not fast fashionReviews of slojeans.co

Response from Slø - not fast fashionOct 10, 2024

Hey Jelly, It's fantastic to see you've been with us since the very beginning - that's truly special! Thanks so much for sticking with us through thick and thin. We're so glad to hear that your first pairs from our 2022 launch were a hit! Even with the slight length hiccup (which, by the way, we totally appreciate you owning), it's fantastic that they've become your go-to jeans. That's exactly what we're aiming for. Now, about those cargos - we're really sorry about the chaos you experienced with your first order. Those shipping and production issues were definitely not our finest hour. But we're so grateful for your patience and understanding. We're keeping our fingers (and toes!) crossed right along with you that your cargos make it to you safe and sound this time. Just to put your mind at ease, we've made some major improvements to our processes since your last order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. So you should be rocking those cargos in no time! Thanks for the shout-out to our customer service team. We're glad they were able to sort things out for you. It's loyal customers like you who keep us motivated to keep improving. Stay groovy, The Slø Team

Response from Slø - not fast fashionOct 8, 2024

Hey Dawn, Thanks so much for taking the time to share your Slø experience with us. We really appreciate your honest feedback and your incredible patience. First off, we want to sincerely apologize for all the delays and the need for multiple follow-ups. That's not the smooth sailing we aim for, and we're genuinely sorry for any frustration this caused. We've taken your feedback to heart and have made some big changes to our processes. The good news is, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits! We're thrilled to hear that you're happy with the quality of your jeans and that they fit well. That's what we're all about - creating jeans that are made just for you. Your patience and understanding through this journey have been invaluable to us. Customers like you, who stick with us as we iron out the kinks, are the reason we keep pushing to improve. Thanks again for being part of the Slø family. We hope your new jeans bring you loads of comfy, stylish days ahead! Stay groovy, The Slø Team

Response from Slø - not fast fashionOct 7, 2024

Hi Dagonet, Thank you so so so much for this incredibly thoughtful and detailed review. We're absolutely thrilled that you feel your Slø jeans were worth the wait. First off, we want to acknowledge the long timeline you experienced. We're genuinely grateful for your understanding of our startup journey, with all its ups and downs. Your patience and insight into the challenges of ethical manufacturing are truly appreciated. We're so happy to hear that your jeans fit like a dream! That feeling of jeans fitting perfectly without a belt? That's exactly what we're aiming for, and we're so glad we could make that "myth" a reality for you. Thanks for the kudos on the details - from the sizing tag to the sturdy seams and hardware. We pour our hearts into getting these elements just right, so it's fantastic to hear they've hit the mark. We completely understand the leap of faith it takes to order jeans online, especially with a unique body type. We're honored that you chose to take that leap with us, and we're thrilled it paid off! You're absolutely right - we're constantly working to improve both our product and our processes. Since your order, we've made significant strides in reducing wait times. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. Your support and understanding mean the world to us. Customers like you, who appreciate the journey and the product, are the reason we keep pushing forward. Thanks again for being part of the Slø story. We can't wait to show you what we've got coming next! Stay groovy, The Slø Team

Response from Slø - not fast fashionOct 2, 2024

Hey Rachael, Thanks so much for taking the time to share your Slø experience with us. We're stoked to hear about your love for our jeans, especially those cargo pockets! We're glad you appreciated our updates during the production process. We believe in keeping things real and letting our customers in on the journey of their jeans. Oof, sorry to hear about the shipping hiccup. While it's out of our hands, we'll definitely pass this feedback along to our shipping partners. We want the whole experience to be smooth sailing from start to finish. It's awesome that you're digging both the cargos and the 90s straight cut! We're all about those pockets too - because who doesn't need a place for all their stuff, right? Thanks for the heads up about the fit differences between the styles. We're always fine-tuning our sizing, so this feedback is gold. We'll take a closer look at the consistency between our different cuts. Your insights help us keep improving, so thanks a ton for that. We're thrilled to have you as part of the Slø family! Stay groovy, The Slø Team P.S. If you have any other thoughts on how we can make your Slø experience even better, we're all ears!

Response from Slø - not fast fashionOct 2, 2024

Hey Al, Thanks a bunch for taking the time to share your Slø journey with us. We really appreciate your patience and understanding during the wait - we know it was a long one! We're over the moon to hear that you feel it was worth the wait. It's music to our ears that your jeans fit great, have those coveted roomy pockets, and are comfy to boot. That's exactly what we're aiming for! You're spot on about our startup status back in January. We've grown a bit since then, but we're still working hard every day to improve our processes and customer experience. Thanks for the shout-out to our Discord community! You're right, it's a great place to get quick answers and connect with fellow Slø enthusiasts. We love the vibe there and how our customers help each other out. We've made some big strides since your January order. Now, we're able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. We're pretty pumped about that! Thanks again for sticking with us and for spreading the word about our Discord. You rock! Stay groovy, The Slø Team P.S. If you have any ideas on how we can make the Slø experience even better, we'd love to hear them!

Response from Slø - not fast fashionOct 1, 2024

Hey Natalie! Thanks for sharing your Slø experience - it's awesome to hear that both you and your daughter are loving your new jeans! We're thrilled that the fit is spot-on for both of you. Getting that perfect fit for different body types is what we're all about, so this is music to our ears. It's great to know you found our team friendly and supportive. We really do our best to make the whole experience as smooth as possible. We're cooking up some exciting new stuff, so keep your eyes peeled! Your enthusiasm for what's coming next has us even more pumped about our upcoming projects. Thanks again for your patience and for taking the time to share your thoughts. It means a lot to us. Stay groovy, The Slø Team

Response from Slø - not fast fashionSep 10, 2024

Hey Dee, Thank you for taking the time to share your experience with us. Your detailed feedback and understanding mean so much to us - and helps! We're thrilled to hear that your jeans are serving you well, even during pregnancy! That's exactly the kind of versatility and comfort we aim for. Your observation about the fabric thickness is valuable - we're constantly refining our materials based on customer feedback. Our newest fabrics are durable and meet the requirements of customers, most of whom asked for thinner fabric, but who are also concerned about the durability. Your patience and support throughout our journey, from discovering us on TikTok in 2022 to your purchase in late 2023, is truly appreciated. You're right - as a young company pioneering a new approach to fashion manufacturing, we've faced numerous challenges. We're working tirelessly to improve our processes and deliver on our promises. I'm glad you understood the longer delivery time given our circumstances. We're excited to share that thanks to recent improvements, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer money back. This is a huge leap forward from our earlier timelines. Regarding the sizing, we're constantly refining our measurement system. Your feedback helps us improve this process for everyone. We'd love to hear more about your experience with the sizing when you have a moment. Thank you for believing in what we're doing and for your plans to order again. Supporters like you, who understand our mission and the challenges we're tackling, are the reason we keep pushing forward. We can't wait to serve you again post-pregnancy. In the meantime, if you have any suggestions or thoughts on how we can improve, please don't hesitate to reach out. Best regards, The Slø Team

Response from Slø - not fast fashionAug 25, 2024

Hi Elijah, Thank you for taking the time to share your experience with us. We truly appreciate your patience with the extended wait time from November to March. We recognize this delay was longer than ideal, and we've been working tirelessly to improve our production and shipping processes since then. In fact, we're excited to share that our hard work has paid off. We've successfully reduced our production and shipping time dramatically. We're now so confident in our ability to deliver that we're offering customers their money back if we don't ship their jeans within 30 days or less. This is a testament to the improvements we've made in our unique production process. We're delighted to hear that you find the jeans worth the wait. Your comments about the soft, comfortable material and the adjustable waist are exactly what we've been aiming for. It's great to know these features are making a real difference for you. We're also pleased that you enjoyed the personalization elements. The ability to add your name and choose your button are part of what makes Slø special, and we're glad these details resonated with you. Your feedback helps us continue to improve and innovate. We're committed to maintaining the quality and personalization you've come to expect from us, now with much shorter wait times. Thank you for being part of the Slø journey. We look forward to impressing you even more with future orders! Best regards, The Slø Team