Slø is revolutionizing the fashion industry with sustainable, made-to-order jeans that fit perfectly. We're on a mission to end fast fashion by creating personalized denim using innovative technology and ethical production methods.Our unique approach ensures each pair of jeans is tailored to your exact measurements, offering unparalleled comfort and style. We're committed to transparency, quality, and customer satisfaction, aiming to deliver your custom jeans within 30 days.It's not easy, and building a new model for the fashion industry doesn't happen overnight. But we're working constantly to accelerate progress with our mission.Join us in reshaping the future of fashion - one pair of perfectly fitting, sustainable jeans at a time.
Slø - not fast fashion (slojeans.co) has 166 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
slojeans.co
Website
slojeans.co
Category
Clothing & Underwear
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have finally received my jeans, it took several emails and a ton of patience. Many delays that were beyond the Company's control but the jeans are well made and fit to the sizes I provided.
Response from Slø - not fast fashionOct 8, 2024
Hey Dawn,
Thanks so much for taking the time to share your Slø experience with us. We really appreciate your honest feedback and your incredible patience.
First off, we want to sincerely apologize for all the delays and the need for multiple follow-ups. That's not the smooth sailing we aim for, and we're genuinely sorry for any frustration this caused. We've taken your feedback to heart and have made some big changes to our processes.
The good news is, we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more marathon waits!
We're thrilled to hear that you're happy with the quality of your jeans and that they fit well. That's what we're all about - creating jeans that are made just for you.
Your patience and understanding through this journey have been invaluable to us. Customers like you, who stick with us as we iron out the kinks, are the reason we keep pushing to improve.
Thanks again for being part of the Slø family. We hope your new jeans bring you loads of comfy, stylish days ahead!
Stay groovy,
The Slø Team
JN
Jessica N.
Ordered from Slo in January 2024 with a…
Ordered from Slo in January 2024 with a coupon that promised a free second surprise pair of jeans(as they end up with extras in the cutting process). 9 months later I finally received my order...Just one pair of jeans, not two as promised. I have no interest in emailing them for the second pair of jeans, as the cut and quality of these is extremely subpar. The fit is awful and quality of denim is akin to Walmart. I am used to wearing Premium Denim(Frame, Madewell, and Good American are some of my favorite brands), and the fit and quality of these is laughable in comparison. AE jeans are better than these, and I think AE jeans are bad. These are going straight in the trash. (I mean, I'll donate them, but doubt anyone would even buy these for 5 dollars).
Response from Slø - not fast fashionOct 7, 2024
Dear Jessica,
I'm Ralph, the COO of Slø, and I want to personally address your review and recent experience with us. First and foremost, I want to offer my sincerest apologies for the disappointment and frustration you've experienced. Your feedback is incredibly valuable to us, and we take it very seriously.
The 9-month wait you endured is completely unacceptable, and I'm truly sorry for this extensive delay. We've made significant changes to our production process, and we're now able to deliver all new orders within 30 days of measurements being submitted.
I'm deeply concerned about the issues you've raised regarding the quality, fit, and the missing second pair of jeans. This is far from the standard we aim for, and I'd like to make this right for you.
Regarding the fabric weight and style, I want to explain that our decisions were based on extensive customer feedback. We surveyed over 700,000 people, and more than 90% requested thinner fabric. However, your experience shows us that we need to better communicate these choices and perhaps offer more options to cater to diverse preferences.
I understand your reluctance to engage further, but I'd be grateful for the opportunity to learn more about the specific issues you encountered with the fit and quality. Your insights could be invaluable in helping us improve.
We're committed to delivering jeans that meet the highest standards of quality and fit. While we've fallen short in your case, we're dedicated to continual improvement.
Once again, I sincerely apologize for your negative experience. We will process your full refund immediately. If you're willing to share any additional feedback or discuss this further, please don't hesitate to reach out to me directly at [email protected].
Thank you for your honesty. We appreciate the time you've taken to share your experience, as it helps us in our mission to do better.
Best regards,
Ralph de Lisle
Chief Operating Officer, Slø
JA
Jilley A.
Terrific Jeans !!
Now I have 6 pair ! Whatever they are doing now is working. Ralph challenged me to give them a try with their new production process, and WOW! I placed an order on August 24th. Shipping information was provided on September 25th. Jeans arrived October 4th. Honestly, guys, keep this going! The jeans are great, so very comfortable, and POCKETS!
Response from Slø - not fast fashionOct 7, 2024
Hey Jilley,
Your review just put a MASSIVE grin on all our faces! Thanks so much for sharing your experience and for giving our new process a whirl.
Six pairs? You're officially part of the Slø hall of fame! We're absolutely chuffed that you took Ralph up on his challenge - and even more thrilled that we could deliver on our promise.
Those dates you've shared are music to our ears. It's awesome to see our new 30-day delivery guarantee in action. We've been working our socks off to streamline our production process, so it's fantastic to hear it's paying off.
And let's talk about those jeans! We're over the moon that you're loving the comfort. And those pockets? We're on a mission to end the tyranny of tiny pockets, one pair of jeans at a time!
Your enthusiasm and support mean the world to us. It's loyal customers like you who keep us motivated to keep pushing forward and improving.
Thanks again for being such an awesome part of the Slø family. We can't wait to see what you think of our future designs!
Stay groovy (and enjoy those pockets!),
The Slø Team
DA
Dagonet
Worth the wait!
My timeline was a bit long, but absolutely worth the wait! I ordered in January '24, received my tracking number in June '24, and received my jeans in the beginning of October '24.
This is a startup that is working out their systems and dealing with the chaos that comes from filling a need ethically that is widespread and frequently complained about. My lack of frustration with the turnaround from order to the item's arrival comes from understanding that; though I can understand peoples' frustration, if you're unfamiliar with investing in startups that do not already have full teams behind them when you've discovered them.
This is a very young company, and it shows, but it does so in both amazing (quality and attention to detail) and irksome (wait times, lack of organic updates) ways that they are working to improve upon.
I sent infrequent emails asking for general updates, and received replies within a few days (which is entirely normal in customer service, in my experience) and then would return to idly waiting. It was a long while, yes, but one I understood, and became a pleasant surprise when they arrived!
My jeans arrived today, and they fit like a dream. This is the first time I've felt like jeans are actually fitting without a belt, which I honestly thought was a myth.
Sizing information is printed on an inside tag which is great since they have a unique sizing system and I definitely didn't write my size down. The material is a little stiff, but that's to be expected as they have been in transit, etc. Pockets are a good size, seaming is sturdy, hardware is great, and the online description was entirely accurate. I have never ordered jeans online, preferring to try on prior to purchase due to having a difficult to size body type and not wanting to go through the process of finding the size/cut/etc of one brand via frequently returning items and spending more money to do so, so this was a leap for me that I'm super glad I took. It can only get better from here, though there will always be growing pains when one decides to try and tackle a niche such as this.
I look forward to supporting as I can in the future, and seeing how they grow!
Response from Slø - not fast fashionOct 7, 2024
Hi Dagonet,
Thank you so so so much for this incredibly thoughtful and detailed review. We're absolutely thrilled that you feel your Slø jeans were worth the wait.
First off, we want to acknowledge the long timeline you experienced. We're genuinely grateful for your understanding of our startup journey, with all its ups and downs. Your patience and insight into the challenges of ethical manufacturing are truly appreciated.
We're so happy to hear that your jeans fit like a dream! That feeling of jeans fitting perfectly without a belt? That's exactly what we're aiming for, and we're so glad we could make that "myth" a reality for you.
Thanks for the kudos on the details - from the sizing tag to the sturdy seams and hardware. We pour our hearts into getting these elements just right, so it's fantastic to hear they've hit the mark.
We completely understand the leap of faith it takes to order jeans online, especially with a unique body type. We're honored that you chose to take that leap with us, and we're thrilled it paid off!
You're absolutely right - we're constantly working to improve both our product and our processes. Since your order, we've made significant strides in reducing wait times. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund.
Your support and understanding mean the world to us. Customers like you, who appreciate the journey and the product, are the reason we keep pushing forward.
Thanks again for being part of the Slø story. We can't wait to show you what we've got coming next!
Stay groovy,
The Slø Team
SG
Shelby G.
Looking forward to ordering again!
They've had some road bumps in the past but they're taking great lengths to ironing them out!
I recieved my one order and it had a slight defect and I reached out and the customer service from Ralph was absolutely stellar. Can't wiat for the next launch 😊😊
Response from Slø - not fast fashionOct 7, 2024
Hey Shelby,
Thank you for sharing your experience with us :)
We really appreciate your understanding and positivity.
You're absolutely right - we've hit some bumps along the way, but we're working our socks off to smooth things out. It's great to hear that you've noticed our efforts!
We're sorry about the slight defect in your order. That's definitely not the Slø standard we aim for. But we're thrilled to hear that Ralph was able to sort things out for you. Providing stellar customer service is super important to us, so it's fantastic to know we hit the mark there.
Your excitement for our next launch has us buzzing too! We've got some cool stuff in the pipeline that we can't wait to share.
Just so you know, we've made some big improvements since your last order. We're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund. No more long waits!
Thanks again for sticking with us through the growing pains. It's awesome customers like you who keep us motivated to keep improving and innovating.
Stay groovy,
The Slø Team
KD
Katie D.
Amazingly comfortable jeans
I purchased these jeans on a whim and I am so glad I did. Quite literally, these are the most comfortable pair of jeans I have ever worn. I did the option for their system to calculate my measurements and they nailed it. These jeans fit like a glove. I’m so happy to have these in my closet and I’m certain they will be my go to pair this fall. I can’t wait for their next launch and I can add a second pair to the collection.
Response from Slø - not fast fashionOct 4, 2024
Hi Katie,
Thanks so much for sharing your experience with us! We're absolutely chuffed that your spontaneous purchase turned out to be such a hit.
It's fantastic to hear that our sizing system worked its magic for you. Getting that perfect fit is what we're all about, so it's brilliant to know we hit the bullseye!
Your description of these being the comfiest jeans you've ever worn? That's the kind of feedback that keeps us buzzing with excitement. We're thrilled they've already claimed the coveted 'go-to' spot in your wardrobe for the upcoming fall season.
We're cooking up some exciting new stuff for our next launch, so stay tuned! We can't wait to see what you think of our upcoming designs.
Thanks again for giving Slø a shot and for spreading the love. You're awesome, and we're stoked to have you as part of the Slø family.
Stay groovy (and comfy!),
The Slø Team
AN
Ann
Awesome jeans and excellent customer service
SLØ has excellent customer service! My jeans were fairly late due to shipping errors but every time I emailed about them I was given a speedy response within 24hrs. The jeans are also perfect! So comfortable, fit to size, and the pockets are super big and deep! The materiel seems very sturdy! I love my jeans. I was able to customize the style and color and almost everything! Definitely recommend slo jeans!
Response from Slø - not fast fashionOct 4, 2024
Hey Ann,
Thank you so much for taking the time to share your experience with us!
First off, we're thrilled to hear you're loving your jeans! We're so glad to hear they fit perfectly, feel comfy, and that you're loving those big, deep pockets. We're all about that pocket life :)
We're so glad you appreciated the customization options too. Making jeans that are uniquely yours is what we're all about!
Now, about that shipping delay - we're really sorry about that hiccup. It's not the kind of experience we want for our customers. But we're stoked to hear that our customer service team was on the ball, and getting back to you quickly. We've been working hard to improve our shipping process, and we're happy to say that we're now able to deliver all new orders within 30 days of measurements being submitted, or we offer a full refund.
Your patience and understanding mean the world to us. It's awesome customers like you who keep us motivated to keep improving and innovating.
Thanks again for your support and for spreading the love. We're so happy to have you as part of the Slø family.
Stay groovy,
The Slø Team
M
M.
Not worth it
Bad communication, extreme long wait and overall fit/quality is not worth it.
Response from Slø - not fast fashionOct 2, 2024
Miranda,
Thank you for your review. I appreciate your feedback is incredibly valuable to us, and we take it to heart.
First off, we want to sincerely apologize for the communication issues you experienced. We know how frustrating it can be to feel out of the loop, and we've been working hard to improve our customer service. We've recently overhauled our communication systems to ensure more timely and transparent updates.
I see from our records that you received two pairs of jeans after we processed a full refund on 5th May and we also provided a coupon for a free pair. We hope this goes some way towards making up for your negative experience.
Best regards,
Ralph
