Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod Reviews | Read Customer Reviews of sleepypod.com

Sleepypod reviews

368 approved reviews, newest moderated first

Mary L.
Oct 4, 2024
This is my second sleepypod car…
This is my second sleepypod car harness. The first one was the sport model and now I have the terrain. Both are well made and I feel confident that my pups are as safe as they can be when riding with me. The terrain has more coverage and is bulkier but still seems comfortable for my girl to wear. They are both good options!
Response from SleepypodOct 7, 2024
Fantastic! We are so happy to hear you are pleased with both Clickit car harness designs. We appreciate your trust in Sleepypod for you furry family members!
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Jo A.
Oct 2, 2024
My dog is between sizes
My dog is between sizes. I went up so it’s really to large. I was told when I called they suggest to go to the smaller size. It would have been nice if that had been mentioned on the web site. I needed it for a trip but decided to not take my dog because it’s just to big but I didn’t have the time to return as you all don’t offer overnight shipping
Response from SleepypodOct 7, 2024
Hi Jo Ann - We are very sorry to read this. We'll touch base with our design team to share your feedback and see how we can improve upon the sizing guidance on the Sleepypod website. We've also reached out to Sleepypod's customer service team to check into this issue. If you have not already reached out to them to initiate a product return, they will contact you via the email provided with the order.
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Rebecca P.
Sep 26, 2024
I didn't receive my package.
I didn't receive my package.
Response from SleepypodOct 7, 2024
Hi Rebecca - We are very sorry to read this. Our customer service team sees the item as having been delivered. They will reach out to you via the email provided with the order.
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Irene F.
Sep 16, 2024
Helpful staff
Helpful staff. Will recommend.
Response from SleepypodSep 18, 2024
It's terrific to hear that you found the Sleepypod customer service team to be helpful! Thank you for taking the time to leave a review. More important, we appreciate your trust in Sleepypod for your furry pal.
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Elisha
Sep 16, 2024
Best harness we've had for our boxer
Best harness we've had for our boxer! It fits nicely around her stomach, leaving her large chest uninhibited and did not rub her raw behing her legs! Highly recommend!
Response from SleepypodSep 18, 2024
Thank you for taking the time to leave a review. We're so happy to hear that your Sleepypod product is the best harness you've had for your boxer! More important, we appreciate your trust in Sleepypod.
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Rae R.
Sep 16, 2024
Order arrived quickly
Order arrived quickly, as described, and with no issues.
Response from SleepypodSep 18, 2024
We're so pleased to hear that your Sleepypod order arrive quickly and as described. More important, we appreciate your trust in Sleepypod for your furry companion.
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Michelle
Sep 13, 2024
Unresponsive to support requests
I reached out twice with questions, one time was to flag the fact the price dropped by $5 per harness within 12 hours of my purchase of the harnesses and request a refund. No one ever responded to this request. For the other request about support with sizing, the question went unanswered for a week and by that time I had already guessed and purchased.
Response from SleepypodSep 18, 2024
We're very sorry to read this! This is not the experience we want for our customers. We've reached out to our team to better understand what happened. We appreciate you sharing this with us. If there's anything else we can do to assist you. please let us know.
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Lori C.
Sep 6, 2024
sm is still too large for my M…
sm is still too large for my M schnauzer, it is tightened down all the way w the buckles, and still twists when he lies down. the abdominal end of it presses into his boy bits as it's too long for his torso and very stiff with no padding in the sensitive region. dont get me wrong, I do feel he is more secure w/ Sleepypod than any other device, just wish there were smaller options
Response from SleepypodSep 6, 2024
We appreciate your feedback! We've asked one of our customer service reps to reach out to you at the email listed to see if there are any other options for your pup.
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