Joey
Frustration with the headphones
My wireless headphones usually take 1 to 2 years to break before I have to replace them. I’m on my 4th or 5th set. They now decided to make them not backwards compatible so I can’t just get a new pair of headphones and the new ones are more difficult to recharge. Due to lack of clarity in their labelling, I bought the effortless recharger and it’s not compatible with my new headphones and now I have to pay to ship it back. I wish there is a better alternative. Got a reply from customer service. They offered to ship me the old headphones for free which they still have in stock but are not selling on the website. I still need to return the charging station and pay for shipping and currency conversion fees. I’m also stuck with an extra pair of headphones that I wont use. Lots of money wasted. If I could have bought those headphones from the beginning, this wouldn’t have happened.
Response from SleepPhones®Sep 26, 2018
Dear Joey, Our sincerest apologies for the difficulties you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you! We look forward to hearing from you soon!

