SleepPhones®Reviews of sleepphones.com

Response from SleepPhones®Oct 2, 2018

Dear Peyton, Our sincerest apologies you are not satisfied with your purchase! Many different variables can alter exactly how long the battery life will last. For example if you are listening to the product on the highest volume, you will only receive closer to 4-6 hours of playback. We highly suggest listening to the product at a medium volume level as a high level could cause hearing damage if used for several hours. We have also found that certain apps cause the Bluetooth® module to have a shorter battery life. Through our testing we have found the White Noise app (http://www.tmsoft.com/white-noise) does not cause a shorter battery life. We have also found listening to music preloaded on your device, as opposed to streaming apps such as YouTube, will give you the 10 hour battery life. The battery only requires 3 hours of charging to enable a full battery. We do suggest charging the product daily to ensure a fully battery for each use. Should you continue to experience difficulty with the battery life we would be happy to replace the module through our 1 year warranty. If you could please fill out the warranty form found on our site and send it in with the Bluetooth® module and receipt, we will send you a new module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Oct 2, 2018

Dear Angela, Our sincerest apologies that you are not satisfied with your purchase! The SleepPhones® products were constructed to minimize ambient noises. If you listen to music, you can camouflage outside sounds. However, the product does not have any external equipment to eliminate noise. We market the product as noise blocking rather than noise canceling. Some of our customers listen to music to calm them which enables them to fall asleep faster, while reducing background noise. Many customers also listen to music all throughout the night and do find that it does help to block outside noises. Regarding the headband, having the correct size headband might alleviate the issue you are experiencing. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!

Response from SleepPhones®Sep 28, 2018

Hello! Our sincerest apologies for the difficulty you've experienced with the product! Having the correct size headband will alleviate the issue you are experiencing. We would be happy to exchange the headband for a different size! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk If you have any further questions or concerns, please don't hesitate to contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!