SLEEP365® is a sleep lifestyle brand that champions a life lived to its fullest potential through the power of healthy sleep. With a commitment to sustainability, we craft organic, non-toxic bedroom products, ensuring our customers' comfort is in harmony with the planet. Our team’s expertise delivers a curated selection of accessible luxury products, each one tailored to meet your unique sleep needs and enhance your nightly experience For Every Good Night.
SLEEP365® (sleep365.com) has 102 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
sleep365.com
Website
sleep365.com
Category
Decoration & Interior
Location
San Rafael, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Sleep365 really came through for me! My mom has severe osteoporosis and has been having a lot of pain and needed a new bed quickly. Antoinette at the Burlingame store jumped on this right away and made sure we get got the right bed as fast as possible. Her follow up and that of the company in total was great. They have definitely earned a loyal customer in me.
Response from SLEEP365®Oct 12, 2026
Thank you so much, Amanda. We appreciate you sharing your excellent experience with Antonette and the team finding the right bed for your mom. We look forward to helping you with all your future bedding needs.
VI
Vivian
Amazing pillow
Amazing pillow, perfect for a very picky sleeper. Planning on ordering another pillow and maybe a couple more! No bad smells whatsoever! Soft and just the right thickness, not too big, finally.
Response from SLEEP365®Oct 12, 2026
Thank you, Vivian. We're so glad to know that your new pillow is checking all the boxes for you - soft, just right thickness, no toxic smells!
CU
Customer
Great customer service
Very good customer service, very responsive and gave us a discount on the replacement coil evrn though out of warranty
Response from SLEEP365®Sep 21, 2026
Thank you, Mimi. We appreciate your kind words.
TL
Thuy L.
Great mattresses
Great mattresses, excellent service, thanks Edwin!
Response from SLEEP365®Sep 20, 2026
Thank you, Thuy for sharing about the great mattresses and excellent service you received.
RD
Ryan D.
This Is What Buying a Luxury Mattress Should Feel Like
★★★★★
An exceptional experience from beginning to end.
We recently purchased a Naturepedic Halcyon from Sleep365, and the entire experience has been genuinely wonderful. Buying a mattress at this level is a significant decision, so having a team that is knowledgeable, patient, responsive, and genuinely interested in helping you find the right configuration made all the difference.
What drew us to the Halcyon was the combination of incredible workmanship and materials. The organic cotton, organic latex, organic wool, alpaca, and cashmere create a feel that is very difficult to find in a modern mattress. It has the luxury and comfort you hope for, but without relying on the conventional materials and construction found in so many high-end mattresses.
Naturepedic’s attention to certifications and material transparency was also important to us. Knowing that the mattress is made with certified organic materials and carries certifications such as GOTS, GOLS, EWG VERIFIED, MADE SAFE, and GREENGUARD Gold gave us a level of confidence in what we’re bringing into our home. The craftsmanship and attention to detail are immediately apparent.
And then there is Sleep365.
Everyone we worked with was incredibly helpful and responsive. Hats off to Richard, he always took the time to answer all of our questions, helped us explore different configurations, and never made us feel pressured. The team was exceptionally accommodating with delivery, bedding, and accessories.
What impressed us most was the service AFTER the purchase. After living with the mattress for a while, we decided we wanted to try a slightly different latex configuration. Sleep365 worked with us to make the change and shipped the replacement layer directly to our home.
That kind of service is rare.
We are thrilled with the Halcyon, but just as importantly, we feel really good about the people and company standing behind it.
Hands down, if you’re looking for an organic mattress made with exceptional natural materials and craftsmanship, I highly recommend visiting Sleep365 and taking the time to experience these mattresses for yourself.
The product is exceptional. The people make the experience even better.
Thank you!
Response from SLEEP365®Sep 20, 2026
Thank you, Ryan. We appreciate you taking the tie for such a thorough and thoughtful review. It is our goal to provide service as exceptional as the mattresses in our showrooms. We will be sharing your kind words with our team.
SM
Steve M.
Our Sleep365 installers were amazing—so…
Our Sleep365 installers were amazing—so professional and easy to work with. We wouldn’t hesitate to recommend them. This is the most comfortable bed we’ve ever owned, and the split firmness (firm on one side, soft on the other) has been a real game changer.
Response from SLEEP365®Sep 20, 2026
Thank you, Steve. We're so glad that your new dual firmness mattress is a game changer for you! We appreciate your kind words regarding our delivery and installation team -- we strive to provide a positive experience from shopping through to delivery.
JW
JW
Highly recommend
This review is way overdue. We bought the EOS and tried different latex layer swaps but nothing seemed to work. Went back to the store and Antonette helped us to put together different layers to try. We decided to exchange the EOS for the Pillowtop EOS. The latex and microcoil layers combo turns out to work best for us! The latex layer provides the softness while the microcoils layer offers contour support. This combo simply works like a charm for both of us. Special thanks to Antonette for all your patience, flexibility, and professional advice, much appreciated! The 100 days layer swap program is extremely helpful too!
Response from SLEEP365®Sep 16, 2026
Thank you for your high recommendation. We will be sharing your kind words with Antonette. Her patient, flexible, and professional service is what we strive to deliver for every client. We appreciate your thoughtful review.