SLEEP365®Reviews of sleep365.com

Usually great experience but we were misinformed about the availability of a product after we paid in full for it. Were told it was in another rBay Area store and delivery would be swift. It would have been better if the salesperson either knew their stock better or even attempt to follow-up or even basically contact us first to inform that they had made a mistake. This indicated to us that there was no follow-up intended by initial salesperson or they simply forgot? . Second salesperson who we contacted after a week of waiting, and whom we usually do business with informed us that the item was never actually in the store, would be 6 or 7 weeks out for delivery. Not happy about the delays or having to chase the info ourselves. We thought we were better valued customers than that after spending thousands in this store. Sad experience. We really liked the local store.

The mattress was hard as a rock when delivered, not the same as in the store. I had also purchased an incline bed frame that was over $2,000. Never during the sale did they make it clear the frame was not returnable. I wold have thought twice before spending that kind of money on something non-returnable. I have called several times for them to come pick up the mattress and give me a refund as well a a refund on the base. I have many health issues and this just made them worse. No one has given me the courtesy of calling me back or setting up a date of pick-up and return of this useless base. Service has been so very poor. I would never recommend this place to anyone. They make the sale and then you never hear from them when you leave messages or if you call the store they are rude (Michael). I called customer service and got nowhere. I want the mattress picked up and I want this base out of my house and I want a refund of my close to $5,000 purchase.

Such a cheap product. I can’t believe I paid $200 for plywood.

You didn’t let me know your pillow was out of stock when I ordered it. I had to reach out because I did’t receive an email with tracking information. That’s when you let me know that the pillow was out of stock. If something is out of stock on your website, then it should clearly list that near the purchase price.