We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Kristine L.
Easy to order and came fast.
Response from Sky TerrariumAug 21, 2024
Thanks for your feedback. We are so happy to hear that you love your Lucky wood. Hopefully, we can serve you more in the future. Thanks for your support and understanding.
Elena
Sono passati 20 giorni dall’ordine e ancora non ho ricevuto il pacco quindi che giudizio posso dare? Certo non buono visto che non capisco dov’è l’ordine e la vostra risposta unica non mi ha soddisfatto non mi ha fatto capire quanto tempo ci voleva.
Response from Sky TerrariumAug 21, 2024
Hi Elena, your package is expected to be delivered this week. Pls follow the tracking number to receive your order. Thanks for your support and understanding.
Eddie G.
Misrepresented product. Does require more light and water than advertisements state. Also, if over watering occurs it will rot. Save your time and money. I reached out to the company regarding a return and they declined. Filing a compliant with the BBB and disputing my charge with my credit card company.
Diane P.
I ordered 3 tree of life terrariums from them. I returned 1 and they charged me 25.00 to deduct from my refund. I refused #2 from delivery (my right) and when it arrived at their facility they also refused the package! Who does that? I have yet to see my refund for the 2 terrariums? #3 has died and the moss is moldy so I reached out to them so I can return it (still within my 30 day window) and I swear they are all about money!! They want to refund me but keep 70.00 for some fee??? I’m not a plant person I have fake plants all over my house and they offered to send me a plant to replant! I told them no! I couldn’t do it! They don’t care about the customer at all! They never answer the phones! They say leave a message but they don’t return calls! They hide behind their products! Their cowards! I retained a lawyer and I’m taking them to court! This has to stop! I’m not beyond getting on a plane and serving them! Give me my fricken money back! I’m going to go on all your social media ads Instagram, Facebook, ticktock and in comments tell my story and warn people! They make the customers jump thru hoops just to get a refund. And charge me a 25.00 shipping fee to return each one. Be warned! Let’s see how rude and how they blame me, the customer on their reply like I see they have on all their other replies!!
BL
SCAMMERS! Period
Response from Sky TerrariumAug 3, 2024
Hi, could you give us your order number or the name you used to place the order from our website? We can't find any order with your name. Many thanks
Customer
Scam over a month no product no way to contact or cancel
Response from Sky TerrariumAug 3, 2024
Hi, could you give us your order number or the name you used to place the order from our website? We can't find any order with your name. Many thanks
Jay
It's a beautiful terrarium bought it to spruce up the living room and it looks wonderful
Response from Sky TerrariumAug 3, 2024
Hi Jay, thanks for your order and we are so happy to hear that you love your tree of life. Hopefully, we can serve you more in the future. Let us know if you have any questions, we always happy to help you solve any issue you may have. Thanks for your support and understanding.
tangie D.
3 weeks to arrive with dying/dead tree. They did actually replace with a beautiful new tree and moss a few weeks later. I had to do it myself. Messy. Overall, I wish it would have arrived as advertised for $200.
Response from Sky TerrariumAug 3, 2024
Hi Tangie, thanks for your order and sorry for any inconvenience caused to you. We hope that your tree of life is good now. Let us know if you have any questions, we are always happy to help you solve any problem you may have.
