ROSANA M.
Dry and almost dead
One of the trees was delivered today and when I unwrapped it was completely dead and dried out. The tree is almost dead. I will reach out to see if I can have it replaced or refunded.
We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing51 approved reviews, newest moderated first
ROSANA M.
One of the trees was delivered today and when I unwrapped it was completely dead and dried out. The tree is almost dead. I will reach out to see if I can have it replaced or refunded.
Gunjan
I want to return the product. The plant is not in a good shape, already many leaves dying. Definitely not a tree rather it is a plant. Extremely disappointed with purchase.
Response from Sky TerrariumOct 15, 2024
Hi, we sent an email to you but still not receive any answer. We can't solve your issue without your confirmation. Please check again.
Irina D.
I ordered an item beginning of September. The item was then told to me that it was delivered, but never to my address. It was delivered and signed off by a male in Texas and I live in Boston. I immediately informed the company checked three times with USPS, And when I try to get a refund, they kept asking if I checked with the delivery company, which I have said to them several times yes their documents do show that it was sent to a different state but yet they are still refusing to give me a refund. I have been asking for a refund for the past month and still getting nowhere. I do not Recommend any of these products through this site. All they do is generate automatic emails to you saying that we are here to help unfortunately that is not the case here. Maybe someone had a better experience but definitely very disappointed with everything. Good luck
Response from Sky TerrariumOct 15, 2024
Hi Irina, Sorry for any inconvenience caused to you. We are so sorry if our emails were not clear. We just want to confirm exactly what you want when you request a replacement then you want a refund. That leads to this delay. We are sorry for any inconvenience you experienced. We hope you understand that we always want to service our customers with the best products and experiences.
Nat
I ended buying 2 plants on a bit of a whim. The 1st one arrived dead, with a chipped vase but I got a full refund (after sending it back). The 2nd plant seemed fine but I quickly learned it needed much less water than suggested. After a few weeks, I noticed a crazy number of gnats (small flies), which I was told were coming from the plant. To make matters worse house flies started appearing as well, even though I have no open windows, garbage or food lying around - nothing else that could be attracting them. The only possible source was the plant's moist soil, where the flies probably laid eggs. Long story short, I ended up tossing the entire thing - plant, vase and all. That was $300 down the drain. You pay for ease otherwise you can build this yourself at a fraction of the price.
Response from Sky TerrariumOct 10, 2024
Hi, have you sent any email to us? We didn't receive any claim like that. Please leave a message, we will check and solve your issue soon. Thanks for your support and understanding.
mayte C.
This is ridiculous, I ordered, never received, they used “another address “supposedly “. I requested my refund and nothing, and every time that I send a message they respond with the same response, copy and peste. What a shameless robbery.
Response from Sky TerrariumOct 9, 2024
Hi, we have already refunded you. Please check again. Sorry for any inconvenience caused. Hopefully, we can serve you better in the future.
Mitchell F.
It took a long time to get this plant, by the time it arrived, the water or whatever it was packed in was all brown and smelled rotten. Needless to say I received a Dead rotten piece of wood Followed instructions Nothing has happened over 2 months now…… Very Disappointed
Response from Sky TerrariumOct 9, 2024
Hi, we didn't receive any email from you to solve your issue. Sorry for not helping you sooner. Hopefully, we can serve you better in the future.
KR
This is obviously a scam. Ordered in July, nothing since. Now their website is not active and tracking provided no longer valid. Disputed with my credit card company which they resolved in my favor immediately. DO NOT PURCHASE FROM THIS COMPANY. SCAM!
Response from Sky TerrariumSep 30, 2024
Hi friend, sorry for any inconvenience caused. Could you give us your order number, please? We will check and solve your issue soon. We can't find any order with your name_KR. Thanks for your help and look forward to hearing from you soon.
JILL
Ordered back in July. Says it was delivered September 3 but never received anything. Tracking is a nightmare. Requested refund and they told me to reach out to UPS. DO NOT ORDER FROM HERE
Response from Sky TerrariumSep 30, 2024
Hi, we have already sent the USPS tracking number to you. Please use it and call the local USPS to ask for the package again. Thanks for your help and look forward to hearing from you.