Kelsey R.
Came in really bad condition
Came in really bad condition
We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 6 reviews with 2 stars · Clear filters
Kelsey R.
Came in really bad condition
Elena
Sono passati 20 giorni dall’ordine e ancora non ho ricevuto il pacco quindi che giudizio posso dare? Certo non buono visto che non capisco dov’è l’ordine e la vostra risposta unica non mi ha soddisfatto non mi ha fatto capire quanto tempo ci voleva.
Response from Sky TerrariumAug 21, 2024
Hi Elena, your package is expected to be delivered this week. Pls follow the tracking number to receive your order. Thanks for your support and understanding.
tangie D.
3 weeks to arrive with dying/dead tree. They did actually replace with a beautiful new tree and moss a few weeks later. I had to do it myself. Messy. Overall, I wish it would have arrived as advertised for $200.
Response from Sky TerrariumAug 3, 2024
Hi Tangie, thanks for your order and sorry for any inconvenience caused to you. We hope that your tree of life is good now. Let us know if you have any questions, we are always happy to help you solve any problem you may have.
Jessi
love the glass terrarium and base, the plant was not packaged like it was in the video resulting in all the leaves coming off when pulling out cotton. there was no plastic pipe protecting it from cotton. i’m gonna see if i can get them to grow back
Response from Sky TerrariumAug 3, 2024
Hi, we didn't receive any email or message about your problem to solve it. We will check and solve your issue soon.
Audrey C.
It’s not as delicate as the photos portray. There is barely enough moss… mostly dirt
Response from Sky TerrariumJul 10, 2024
Hi Audrey, thanks for your order and sorry for any inconvenience caused to you. We didn't receive any email from you to solve any problems. Could you explain your situation, please? We will check and we promise to strive for improvement. Many thanks.
Craig
The glass that my tree sits in is very dark. It is hard to see the tree inside.
Response from Sky TerrariumJul 1, 2024
Hi, sorry for this inconvenience. We didn't receive any email or message from you to solve your order. Because the material we used to make this vase is dark in color. Could you send some pictures of your tree of life, please? We will review and resolve your issue as soon as possible. Thanks for your support and understanding.