RICHARD S.
The tree came with no leaves on it
The tree came with no leaves on it. It’s brown and not growing. Unreal!
We bring to you the product known as the "Tree of Life." A beautiful and meaningful gift for everyone. We are ready to listen to reviews from you, whether they are negative or positive. We will take them into consideration to improve it even better in the future. We hope that you or those whom you have gifted it to will feel joy and happiness upon seeing the Tree of Life. Thank you. CEO of Sky Terrarium LLC.
Sky Terrarium (skyterrarium.com) has 51 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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RICHARD S.
The tree came with no leaves on it. It’s brown and not growing. Unreal!
Susan R.
I haven't gotten my order yet!
Michael G.
My order #ST110672. I sent you a picture of the dead tree you sent me. You agreed to refund me 145.00 of the 199.00 I paid you. To this date I have not received the refund. Is this the way you treat disabled veterans? Where is the refund you promised. I need the money back ASAP. Where are you. Why hasn’t someone BLACK-LISTED YOU. You have so many complaints from people regarding your SCAM. I want my money. ANSWERE ME!!
ROSANA M.
One of the trees was delivered today and when I unwrapped it was completely dead and dried out. The tree is almost dead. I will reach out to see if I can have it replaced or refunded.
Gunjan
I want to return the product. The plant is not in a good shape, already many leaves dying. Definitely not a tree rather it is a plant. Extremely disappointed with purchase.
Response from Sky TerrariumOct 15, 2024
Hi, we sent an email to you but still not receive any answer. We can't solve your issue without your confirmation. Please check again.
Irina D.
I ordered an item beginning of September. The item was then told to me that it was delivered, but never to my address. It was delivered and signed off by a male in Texas and I live in Boston. I immediately informed the company checked three times with USPS, And when I try to get a refund, they kept asking if I checked with the delivery company, which I have said to them several times yes their documents do show that it was sent to a different state but yet they are still refusing to give me a refund. I have been asking for a refund for the past month and still getting nowhere. I do not Recommend any of these products through this site. All they do is generate automatic emails to you saying that we are here to help unfortunately that is not the case here. Maybe someone had a better experience but definitely very disappointed with everything. Good luck
Response from Sky TerrariumOct 15, 2024
Hi Irina, Sorry for any inconvenience caused to you. We are so sorry if our emails were not clear. We just want to confirm exactly what you want when you request a replacement then you want a refund. That leads to this delay. We are sorry for any inconvenience you experienced. We hope you understand that we always want to service our customers with the best products and experiences.
Nat
I ended buying 2 plants on a bit of a whim. The 1st one arrived dead, with a chipped vase but I got a full refund (after sending it back). The 2nd plant seemed fine but I quickly learned it needed much less water than suggested. After a few weeks, I noticed a crazy number of gnats (small flies), which I was told were coming from the plant. To make matters worse house flies started appearing as well, even though I have no open windows, garbage or food lying around - nothing else that could be attracting them. The only possible source was the plant's moist soil, where the flies probably laid eggs. Long story short, I ended up tossing the entire thing - plant, vase and all. That was $300 down the drain. You pay for ease otherwise you can build this yourself at a fraction of the price.
Response from Sky TerrariumOct 10, 2024
Hi, have you sent any email to us? We didn't receive any claim like that. Please leave a message, we will check and solve your issue soon. Thanks for your support and understanding.
mayte C.
This is ridiculous, I ordered, never received, they used “another address “supposedly “. I requested my refund and nothing, and every time that I send a message they respond with the same response, copy and peste. What a shameless robbery.
Response from Sky TerrariumOct 9, 2024
Hi, we have already refunded you. Please check again. Sorry for any inconvenience caused. Hopefully, we can serve you better in the future.