Skis.com - Under New Ownership May 2023Reviews of skis.com

Horrible customer service. We paid an expedite fee for my sons Christmas present. They promised it would arrive on time and if anything changed , they would let us know. Not only was the order 6 days late , customer service was unreachable, didn't bother to reach out to us about the late order and made a bummer of a Christmas morning for our son. I would NEVER recommend this company. It appears they have ZERO customer service and are misleading! AVOID

First, I was on hold for 45min to get an update on an order for which we expedited the shipping. When I finally got someone on the phone, I was told my order was delayed due to a "tax" miscalculation. OK, so now I'm stupid. Looked at the tax, it was charged in the confirmation email correctly and did not change. Second, the order was submitted NLT 1pm (confirmation email) 29 DEC for an anticipated trip on 3 JAN. Site says most orders placed by 3pm go out same day. Guess unless there is a TAX issue. I paid for 2 day shipping just in case. Would have done next day if I knew a TAX issue would hold the order in "processing" for 24+ hrs. I was placed on hold to see if the Mgr. would cover the expedited next day ship to get it by the 3rd. After 1 hr on this call Mgr. called back and refused the expedited ship for a $550 order. With no confidence the stuff would get here either way, I cancelled the order. Second order with skis.com this week, first delivery is delayed still not here, supposed to arrive yesterday. $1200 worth of stuff you would think they would appreciate the business, NOPE!! Read the Google reviews on their own customer reviews tab on the lower left corner of their page before ordering. Not a good track record! And C -j, I get with the COVID things are backed up a bit but just be honest. IF MOST things don't go out the same day don't put that on your website. We're in retail, taxes are calculated automatically for online sales and don't delay orders. IF I was told they couldn't find a thing and were sorry, covered the xtra $20 to expedite their mistake, I wouldn't be writing this. They really didn't care. Proceed with caution!

Absolutely worst company. Sent me the wrong item twice and are failing to issue a refund. Spent more then 8 hours on the phone simply trying to either get the right size shipped or now have a refund issued. DO NOT DO BUSINESS WITH THEM!

Ordered some XC boots from Skis. com. Got scared after reading so many negative reviews. Called 3 days after I placed the order, because I hadn't received an order status update. Customer service picked up after 1 ring. Told me my order had shipped 2 days prior and would be arriving the next day. Was also given the UPS tracking number. Item arrived next day, as stated. Only reason I am giving 4 stars instead of 5 is because they didn't originally send an email stating my order had shipped. Most online stores do that these days.

Gave 1 star because couldn’t give 0. Never, I repeat, never will I attempt to buy something from this site. Placed order in August, they provided a confirmation of shipping date — and then nothing, no email response from customer service (multiple tries). Web site showed order being processed in December and after several attempts on the phone, when I did finally get a person they had no record of my order.

I placed two orders at skis.com (aka Summit Sports). The first order arrived, but when I emailed asking about something that was missing (a tool included with my purchase) I received no response. The second order I placed did not arrive in full. Only one of the three items ordered was received. I called three times. Twice I selected the callback option. When I answered the callback I heard a recorded messaging stating that there are no agents available to take my call, then it disconnects. The third time I called, I waited on hold for 22 minutes until I gave up. When on hold, the recording indicates you can chat with them online. But there is no chat feature on their site. I emailed them from their site, twice, and both emails were returned as “undeliverable.” I’ve directly emailed them FIVE times and have received confirmation that my emails were received, but have not received a response. Pretty sure I’m not getting the items I ordered or getting my money back. I shop online a lot and I’ve never had such a terrible experience. Do not shop here.

Terrible company with no customer service. Paid extra for expired shipping only to see the day they were supposed to arrive that the order was still pending. I emailed customer service with no response after 24 hrs. Cancelling payment through my credit card company. Awful would give 0 stars if I could.

I ordered $1,700 ski/binding/boot/helmet kit on October 28th. 10 e-mails and 6 calls to customer service went unanswered and rolled to a voicemail (after 30min) that would not accept messages. I got an agent on the phone on my 7th try. She said my order was all accounted for and the full package would ship last week. That did not happen. 4 calls and 5 more e-mails have gone unanswered. I ended up ordering every item on Amazon for virtually the same price last Saturday. They shipped immediately. I have received the helmet, bindings, and boots already (today is Tuesday). The skis arrive tomorrow! Still no response from skis.com.