Skis.com - Under New Ownership May 2023Reviews of skis.com

ZERO STARS- Skessi.com is a SCAM! The 2nd unauthorized charge double my purchase for Overseas freight alerted me. No way to contact them. CANCEL & RE-ISSUE CARD YOU USED! Ridiculously low prices are a sign as well I fell for. Only in business a few months. My credit union Fraud Dept has deemed this a Fraud case and i'm getting my money back. Don't waste your time campaigning against yet another overseas scammer praying on people during a pandemic. Report it to your state's attorney general so it can be shut down.

As with so many others on this forum, I had a horrible experience with this company after my order, which were skis and boots that were advertised as in stock. Two weeks go by, they won't answer the phone during the weekend, despite advertising weekend office hours, the person who did answer once I got through after waiting 20 minutes doesn't actually work for the company and thus, couldn't help me order new skis since the skis I ordered were now 'discontinued'. I can be understanding, especially during the pandemic, but lack of transparency with this company is appalling, all they had to do was notify me weeks ago and I could've at least shopped elsewhere. Now I don't have skis and this company has left a nasty taste in my consumer mouth...I'll never order from them again. But hey, at least I have ski poles that I ordered from another company who sent them within a few days!

I ordered skis and poles, both of which were supposedly in-stock according to their website. I got the poles, but more than two weeks later, the skis still haven't shipped. I sent two messages about 4 days apart, but neither were responded to. I called and was told to hang up and get a call back when someone was available. I bit later, that call back was an automated voice saying that no one was available to call back, and then hanging up on me. Will never do business with again.

UPDATE - I have started a PR campaign against this company and have been submitting letters to the editor in the CEO's hometown area. I am encouraging the rest of you to do the same. My letter is below... Is Summit Sports Legit? Asking for a Friend… I am calling on all area residents to answer a question that many others across the entire United States cannot seem to find. Are there really Summit Sports stores that you can walk into and purchase a sporting product? Do they have real people working at the store who answer customer questions? I am asking because Summit Sports and their online affiliate stores are taking peoples hard earned money and not sending them the sporting products they purchase. People have orders that have been “processing” for over 30 days, and no one will answer their customer support phone calls or emails. You can press 1 for a call-back, but then an automated message immediately calls you back to say no one is there to call you back. Huh? What? Bueller? Bueller? Bueller? Why write this letter you may ask? I have no other way of getting an answer from Summit Sports other than making the 5 ½ hour drive to the warehouse and knocking on the door. I want local residents to know that one of their own (Steve Kopitz, CEO) is fleecing families from all four corners of this country during a time when people are having a hard time making ends meet. Do you know Steve? Maybe you do not believe me or the hundreds of others? Just search all the online reviews for Summit Sports and affiliates. Sincerely, Order # 001-02116174

Ordered skis in September, have talked to customer service 3 times. Still have not received product in mid-December. Do not buy from this outfit.

End up disputing charge after several weeks of ignoring emails and inability to talk to customer service

I would give a zero if I could. Sent incomplete skis, week after they were supposed to order. Other skis never sent. I tried calling and emailing and never heard back.

placed an order first week of november, still not shipped. Customer service is horrible, no response, will not cancel order and cant get anyone to call, email back or answer their phone. Terrible customer service!!!