Skis.com - Under New Ownership May 2023Reviews of skis.com

I was actually able to receive a 10% refund for the skis I got because they did not come with ski tip protectors that were supposed to be included. Still, I would have preferred to get the tip protectors because they seem to be nearly impossible for individuals to get without some kind of assistance from a retailer. They did not even try to help me get them.

The negative reviews are accurate. 2 separate orders, same issue. Was in stock when ordered. Received partial order and nothing else. Sent emails that replied with please be patient. Finally called and after 45 minutes confirmed both orders are out of stock and not sure why no one communicated that to me. Cancelled the orders. Lets see if the returns come through.

Guess I should had read all the reviews before ordering. Everything was messed up. Waiting on 2 refunds over $650 for from more than a month ago. This company has no clue what they are doing. Search for level nine sports instead!!!

This website is a total scam. I ordered ski boots and after over 2 weeks of not receiving a tracking confirmation or the boots themselves, I emailed skis.com. They responded and I was told that there was an "error made in the shipping warehouse" and that a tracking confirmation email would be sent to me asap. I never received any emails after that. I called and spoke to a representative who gave me the run around. I asked to speak to a manager, but was told that "all managers are currently on calls". I was then told that a manager would call me back in the next 2-3 hours, which of course never happened. I then emailed several times after that and never got a response. I finally decided to go to a local ski shop and purchase boots which was a wonderful experience. I called to cancel my order, that was never shipped, and they helped me in about 2 minutes to take care of that. Worst online experience I've ever had and I shop online often. Save yourself lots of time and frustration and buy your ski products elsewhere!

Awful. Literally the worst online purchase experience of my life. Purchase 1/14 and still not shipped on 2/2. 3 calls and 3 emails to customer service, not a help. Stay away.

These guys are a SCAM!! I placed an order on 12/04/20 & just had to cancel the rest of the order here on 2/1/21 because I only received a small portion of the order..

I received 1 of the 2 items I ordered. The estimated shipping date of missing item was 12/3/20. I was told by the customer service rep. that it conveniently shipped on the day I called them in late January 2021!. 43 days after the estimated shipping date. When I informed him that I had moved, the rep. said there was nothing he could do and I had to call UPS They didn't provide a tracking number and never replied to my inquiry. When I asked to speak to a manager, rep. said all management was out and to call back in three days. Still no reply to my inquiry.

We ordered Lange RX 130 Ski Boots in May 21st 2020 and Skis.com confirmed the boots will arrive during August. In August they promised they will arrive in September, in October 1st the delivery date was October 14th then in November 28th they said December 12th and after sending multiple emails December and beginning of January with no reply on their side in January 22nd they cancelled my order because they don't have stock but you can see the boots in my size in the website (for $300 more of course). The manager I spoke to was rude and said there is nothing they can do after someone else lied to me saying this happened because they changed their system in September and all the orders were cancelled. I won't buy in this website ever again.