Skis.com - Under New Ownership May 2023Reviews of skis.com

I ordered skis that were in stock.. ten days later still no skis. When i called to find out the status they tell me they don't have the skis. The customer service is terrible. I was told a supervisor, Royce Jones, would call me by the end of the day, no phone call. I've been on hold more time than i ever got to speak to someone.

After being nervous reading all the terrible reviews after I placed an order, I felt like I should leave an update about my experience. Ordered a helmet for my daughter at an amazing price on Monday, it shipped the next day and arrived by Thursday, with nothing but their standard shipping speed. Couldn't have had a quicker, easier experience with a great value. Would order again for sure.

This company is completely dishonest about what they actually have for inventory. We ordered skis that showed in stock and to ship the next day. Obviously this never happened nor did it ever. We called a few day's later and they said that they were on back order. Not being in a huge hurray we let it slide. 2 weeks later, still nothing! Same song and dance, "we will look into it and get back to you" is what we were told 4 times which never happened either. Out of curiosity I wanted to see how long the lies would go for until after 19 day's I said the hell with SKIS.com and told them how I felt which resulted in me telling to cancel the order.

I called to place my order because we needed a helmet for my son to arrive on Thursday for a family trip. It was Tuesday and I specifically asked the agent if I paid the $25 to expedite the shipping would it ship that day and I would get my helmet on time. She assured me that I would get it on time and processed the order on the phone. The next day, the helmet had not shipped yet. When I called customer service, I got a whole spiel about it taking 1-2 days to process the order. I gave the name of the rep and insisted that is the reason that I called first and paid the premium for expedited shipping. After being put on hold a number of times, the new agent told me that they would upgrade the shipping to overnight because the first agent made a mistake. Unfortunately, the helmet finally shipped with two day shipping and therefore failed to arrive on in time for our trip. So, we paid a premium to expedite the shipping and they failed to deliver. What lousy customer service!

I placed an order 3 weeks ago, still says in process. I've been asking for a refund for a week, still no reply. I call, the system says that they are not open, during business hours. Worst experience I have ever had with a retailer. I've never written a bad review, buy this I'd the worst site I have ever dealt with. DO NOT buy from them!!!!

BAD EXPERIENCE. Don't order here unless you want disappointment and frustration. I ordered boots, with a 5-10 day shipping estimate. Item never shipped. No email communication to update status. I tried to call but phone system didn't work. Sent 2 emails to customer service and got no response. After 3 weeks I cancelled my order. No boots.

My husband bought for me the new skies from skies.com. We were so excited because i wanted that kind of skies, and finally we found them on the skies.com. (I need to say that these skies were sold out in the length which we were looking for), so we were so happy that finally found them! We made purchase on January 1 (holiday day), and just was looking for a new email with tracking number. On January, 7 we got email, with tracking number, January 8, i got my new skies!!! The skies ate exactly as a described, new, still in plastic wrap, new bindings. Great deal! Great seller!!! Thank you so much!!!

Still have not received my skis . Called 6x , elected to get a call back instead of waiting on the phone . Two days and nothing . Emailed twice . Two days and nothing . Just the worst customer service . The worst . I never write reviews but this is just obnoxious .