Skis.com - Under New Ownership May 2023Reviews of skis.com

Had a gift card from skis.com that was not honored by The-House.com. I found it as bad business, since they continue to use skis.com brand, and sell goods from a domain carrying this name. When the business is sold - it's sold with its liabilities, not just the assets (like the customer service rep was trying to explain me). P.S. just got a reply 3 years later on my review (obviously nothing material offered except buying from them more merchandise to test if they got better). If it took them 3 years to respond to a one-star review - I assume they are not only greedy, but also not very smart

Terrible Customer service. I ordered a pair of ski boots and paid for the 2 day express shipping. I didn't receive the item until 6 days later. I attempted to reach out to the company about receiving a refund for the shipping. I called them multiple times and sent multiple emails and never received a response.

Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.

Terrible company. They only sent me half my order, 2 weeks late btw, and now won't return my calls or emails about the missing item. I seriously can't believe they continue to exist.

I bought a Roxy Warm link jacket that heats up. I was very surprised when I opened the package that the battery pack to heat the product wasn’t included with the jacket. Which means I have no idea if it even works. When I wrote them they told me because it was discounted (it was last year’s model) it didn’t come with it. They were not helpful or apologetic. Not only is it NOT listed on their website (because on Roxy’s website it’s included with purchase). But, how do I even know the jacket works ? I still spent $130 on this jacket. Now I had to find another company to sell me the battery pack and have to wait for it to get here. Very disappointed with their customer service.

Trash company falsely advertised discounts and materials Will process your order and not fulfil or update you without you reaching out first Blames Covid for delays when they cannot keep stock

They sent the wrong skis twice, and the wrong boots twice. Then I ordered a set and they sent one that was 3 sizes too big. So they sent a new set, in which the boots did not fit in the binding that was sent AS PART OF THE SET 🤦🏼‍♀️ Now it’s season and there’s nothing available to rent and I guess I’m just SOL despite starting all of this in September, now it’s almost the new year and I still have nothing to show for it.

Awful experience. I purchased a ski package for my daughter as a Xmas gift. I received one item. Called to find out where the rest of my order was. I was informed they don't have the inventory and needed to cancel my order. It was basically "not my problem kind of attitude." Needless to say I won't ever do business with company again. It cost me my daughter Xmas gift. I'm very disappointed.