Skis.com - Under New Ownership May 2023Reviews of skis.com

do not waste your time with this company..hopefully you are not as dumb as me..I found a great Ski/Binding combo at a great price..and neglected to check reviews before hand..big mistake..My experience was exactly like the vast majority of reviews..took my order showing inventory, gave me a 2 week delay ship time, and then pushed that out another 9 days..with no intention of ever shipping me what I ordered, and no response to my inquiries. Give you a low level customer service rep, who can't tell you anything, and thats the last you hear from them..don't respond to emails..nice corporate model

I waited 2 weeks, like my order said. Started reading reviews about the website online. So I called costumer service to figure out why my item has not arrived to find out that the item (boots) is not in stock and won't be in stock for the next couple of months! That is ridiculous! DO! NOT! SHOP!

I placed an order a month ago for a premade ski package. I had two of the 3 items sent to me and have been waiting a month for my skis before getting frustrated and reaching out to customer service. After 1 week of no reply, I received a response that they have cancelled my order as the item is now out of stock. Completely terrible customer service that had absolutely no care that I was waiting to receive my skis.

Dreadful customer service. First call I did get a rep who explained that only part of my order shipped. Never got the rest, never got a message. Second call got stuck on hold, used the "call back" feature and got a call with a recorded voice saying there was no one to take my call. Sent an e-mail, never heard back. Placed third call which informed me that they were sold out and my order would not be completed. Sending the whole thing back since skis and boots without bindings don't work.

AVOID!!!! Ordered a lot of items well in advance of a ski trip. Nothing happened. Called and spoke with customer service that said some of the items are now out of stock but the rest on their way. Still nothing. Called back a few days later and was told nothing had shipped and the agent literally said that because their model is to ship from stores, they have no idea what they actually have in inventory. Crazy that in 2021 an online store with a premier domain name can't get this basic stuff right.

Would give one star, but added a second star because it's hit or miss with them. I've had a first ok experience (items ordered were delivered and in a timely manner). But my latest purchase is a miss. One of the items was defective after 2 usages and well, like the other reviews here, customer service is basically non-existent. Unfortunately, the item was for my son who was just starting his season's races, and I needed a replacement asap. So I had to buy, elsewhere mind you, another and now have to trash what I got from skis.com I guess :/ Closing my account with them, not worth it.

Terrible experience! Called multiple times. Put on hold for 20 minutes each time. Never spoke to anyone. Ordered boots was supposed to ship out 2/6. Recieved updated ship status of 3/13. Emailed them and cancelled the order. Received a credit in 2 days. I guess they did not want my business. Go to your local shop. They will match everything online!!

I'm only giving them 2 stars because I got half the stuff I ordered. Don't trust anything on that website to be in stock, it probably isn't. I've had to call CS more than once to check on an order that said "processing" for an in-stock item. They also won't respond to your e-mails, so you will be forced to talk to them. Terrible communication all the way around.