Skis.com - Under New Ownership May 2023Reviews of skis.com

I'm not sure how this company is still in business. I ordered a pair of Skis from their website & the order status was "processing" for 4 days. I finally called for a status update, they said they were sold out. They went to ship them from the warehouse & the skis no longer had the bindings on them. No one cared to contact me & they put a hold on my card. I would stay away from this company for your outdoor needs.

Pre-ordered a pair of skis a month ago, estimated ship date was a week ago now. The estimated ship date came and went, nothing. I emailed twice asking for an update or estimated ship date, nothing. Meanwhile I watched as the skis I ordered were listed as available on their site in my length, and then quickly sold out again. Called today, found out they're sold out again and cancelled the order. Pretty awful experience, won't be shopping with them again.

I was worried because I placed a time sensitive order for ski pants & saw the bad reviews on here after I had already placed my order. I ordered the pants on a Thursday evening and called that following Monday for a status update. I was only on hold for about 2 minutes & the service rep was super nice and accommodating. I never received tracking initially, but he confirmed the item had shipped the day after I ordered it & emailed me the tracking info on that same call. I received the item the following day, ahead of when I needed it to come in. Very satisfied with my experience!

As others have noted in recent reviews, this company has been listing items for sale that they evidently do not have in stock. I ordered a pair of ski poles and about a week after they were supposed to arrive, I was finally notified that they would in fact not be sent at all. I wouldn't trust that the products listed on their website are actually available for sale... and having read numerous other reviews I suppose I'd consider myself lucky that I at least got my money back given this company's apparent lack of concern about customer service. Save yourself the trouble and by ski equipment literally anywhere else.

Order placed with expedited 3 to 5 day shipping. Credit card charged. No product received 3 weeks later. No tracking number received. Numerous emails to "contact customer service" over 9 day period without any response. Telephoning resulted in message call back during business hours when it was business hours. Does this business still exist? Will have to cancel through credit card

Ordered 2 pairs of ski boots. Only one pair was received. After multiple weeks of sending emails with no response, I was told the pair I did not receive was sold out. Would give 0 stars.

I ordered a new pair of Salomon ski boots on late Monday evening. SKIS.COM had a 10% off for new customers, so the price was the best I could find. Then I read of some of the reviews and was a little concerned. Not to worry. SKIS.COM shipped the boots on Wednesday (2 days later) and they arrived on Friday via UPS (total of 4 days from ordering). Probably would have arrived on Thursday but weather in the midwest has been delaying shipments. The order was correct. I would have prefered an email saying shipment occurred, but I did track the shipment on SKIS.COM website. Overall, this was a very pleasant experience and I would order from SKIS.COM again.

As many people have said before, skis.com isn’t worth your time doing business with. Similarly to others, I ordered skis and boots and didn’t receive them for over 2 weeks. I contacted the customer service team to check the status of my order and was told the only solution was to cancel my order and start over. No discount for lost time, no compensation whatsoever. Please take this advice and shop for ski gear elsewhere. You deserve better.