SkinCeuticalsReviews of skinceuticals.com

Bye Skinceuticals! Couple great products, but... Another bait and switch maneuver by Skinceuticals. I received an email from Skinceuticals inviting customers to make a purchase for varying amounts in order to receive selected gifts. Based upon the email and website promo (promise) I was induced to place an order I wouldn't normally have done, but I wanted to try samples and could do that with the gifts promised. I selected the gifts, added them to the cart, and the gifts did not show on the order/payment page. I assumed perhaps they would show after payment. They did not. I called customer service immediately, (having dealt with similar issue in the past), and was told my order was indeed was not showing the gifts. Solution: Wait to receive the order, then call and report the problem, and then this "issue," would be handled by someone else. Wow! Really shady. I said I wanted to cancel the order I had just placed about 15 minutes earlier. I was told it was already "in processing." After telling the rep that I would stop payment for fraudulent activity, she said she could cancel the order. She reported she canceled it, but I had to ask for an email confirming that. MORE...the email did not have the amount charged on it. I pointed this out, to be told, oh well, "you can check your bank account." NEVER AGAIN!

Hi folks, I’m a long term customer of SkinCeuticals and ordered 2 products online the CE Ferulic and the HA Intensifier which was a new product purchase for me. As usual, 3 nice samples were included. My package arrived via Australia Post and when I opened the box the HA Intensifier was missing. Only the C Serum and the samples were included. I contacted the Customer Service department immediately and spoke with Katherine who was supportive and walked me through what was required. I photographed the packaging and the products I had received and was told Customer Service would investigate with Australia Post as apparently all products i ordered were sent from their end. I understand they use the package weight to investigate. After a couple of weeks with no further emails from SkinCeuticals after sending 2 my end and a follow phone call today, I’ve been told their investigation shows no responsibility from Australia post and themselves and therefore that’s the end of the matter…….NO refund and NO replacement. So here I am out of pocket for close to $100 and not sure where to go next?? I’ve asked to speak to a manager at SkinCeuticals (LOREAL luxe) and have been told their manager will review the notes and is unlikely to contact me if the findings are the same. I’m just shocked as this has not happened to me before. Anyone out there had such terrible customer care from SkinCeuticals??

Extremely Disappointed – No Support for Defective Product I’m very disappointed with my experience with SkinCeuticals. I reached out simply asking for a replacement pump for a defective product—something that should be a basic customer service courtesy, especially given the high price point of their products. Instead, I was offered a small promo code for a sample item, which does nothing to address the actual issue. It’s even more frustrating knowing there are multiple documented complaints about this same problem. For a brand with such a premium reputation, this lack of accountability and support is incredibly disappointing. I expected better and will be rethinking future purchases.

Literally the worst experience. First time buying from them, brought the vitamin c serum as I saw it recommend. Ordered £165 later and then received the eye cream. I enquired which took 5 days to respond, and numerous chases to be told to send the item back for a refund. I don't want a refund I just want my item I paid for! It's not that hard. Happy to send the eye cream back but send me the serum!

I ordered several times from their website with no issues. However, the issues started with my last order. I received a gift card for a free sample product with my last purchase for future orders. However, the gift card was only valid for Switzerland but I live in Germany. After contacting the customer service and providing them the copy of the gift card, there was no response at all. Several follow-up attempts were ignored. So, I reached out on Instagram. They finally started looking into the issue, and confirmed that the mistake probably occurred in the warehouse during packaging. So, instead of providing me a new valid gift card, they gave me a 15% discount code. Problem, the 15% discount code was valid for only one month. It was end of November and they had huge discounts (holiday/Black Friday) on their website. The 15% discount code could not be combined with the offered discounts on their website and was subtracted from the original price. Meaning, that I would have to pay MORE with my discount code than everyone else who made a simple purchase with the holiday discounts. That is how they treat their customers. They simple don't care about them. Do not order from them. Also, they don't publish bad reviews on their website. That is why they have all the positive reviews on their website. Again, do not purchase from them. They don't care about their customers. Also, the vitamin CE serum causes breakouts.

Worst Customer Service. I ordered $500 worth of products and was eligible for a $70 free Gift. The order came without the Gift. Contacted Customer service and the answer was that it's their "Policy" to not honor the free gift if you do not enter the Free Gift Code online. EVEN when you follow up and can prove you bought the products. HORRIBLE company to do any business with!!!

Criminal to be honest. My order never arrived. I checked the tracking link which said that it was being held at the DPD depot (for a month). When I checked with customer service, they said it had arrived and then have ignored every single follow up email I’ve sent. Absolutely atrocious service. No product and no refund. 100s of ££ lost.

Bonjour, j'ai découvert la marque Skinceuticals avec les sérum visage, anti-âge ! J'en suis très contente !!! Les produits sont de grande efficacité. L'équipe est au petit soin !