SkinCeuticalsReviews of skinceuticals.com

I made a purchase on the skin ceuticals website for two Phyto Corrective Masks worth 140 dollars and it was never delivered. (Order number SKC_07338160 ) First they informed me that the delivery would be delayed but I still waited and never received the products. I kindly request a refund of the purchase price.

Skin Ceuticals had an unpleasant odor and left my face feeling sticky. I would not recommend it, particularly given its high price.

I was offered a serum sample online which was handy as I had been recommend this by a family member and due to cost I wanted to try first. I didn't get sample and tried to contact company via many channels. I was ignored! I will now go to a skincare brand that values customers.

I placed an order and contacted SkinCeuticals immediately after checkout to correct the shipping address. Instead of helping, I was told nothing could be done — even though the order hadn’t shipped yet. They pushed me to contact the courier, who confirmed only SkinCeuticals could authorize a change. I went back and forth, followed every instruction, and still got no resolution. Their agents showed no urgency, no ownership, and no real apology. Now my package is going to the wrong address, and they say I just have to wait and hope it gets returned for a refund — no reshipment, no fix, nothing. For a premium brand, this was a shockingly careless experience.

Customer service non existent. Even their email review is a fraud. If you click it it will take you to kielhs website instead of a survey.

Order still has not shipped even though I selected express shipping. I ordered products from other companies on the same day and chose express shipping. All items came within 2-3 days. I don’t understand what’s going on, I wish I read the reviews before ordering from them. I also didn’t know I had to scroll down to select the free samples I thought that they were just included, I let them know and asked if they could include the three samples and they said once an order has been placed we can’t change it. So unhelpful. It’s such an expensive company with such bad customer service. It doesn’t make sense. Head office need to completely re invent their customer service team, it’s unacceptable and I’m sure not at the fault of the customer service team who are held to management decisions. Ugh. $1000 worth of products and I have no idea when they are coming, meanwhile I have no skincare as I wait so I need to buy extra skincare that I won’t use after I get my order. I made the mistake of thinking if I order directly from their website and pay more then I will get the best service, but I should have ordered from Adore Beauty or Active skin who have amazing customer service.

Customer service is beyond terrible. They do late delivery and do not event respond your emails. They are selling extremely expensive products but do not care about service quality

Purchased an e-gift card that doesn’t work Even with sufficient funds, the purchase doesn’t work when the e-gift card is used. I have requested the money back or even someone to override the transaction, and no resolution from skinceuticals. I am going in circles with customer service which keeps claiming that my issue it has been escalated and I should allow another 24 hrs. Absolutely pathetic customer service and supervisor support 😰😰😰