SkinCeuticalsReviews of skinceuticals.com

Horrible customer experience — misleading offers and basically scam. I’m genuinely shocked by how poorly this brand treats its customers. I placed an order based on an advertised offer that was not honoured, and the explanation I received was simply that it was a “technical issue.” Regardless of the excuse, the outcome is the same: the promotion they advertised was not delivered. From a consumer perspective, this does not align with what was promised and raises serious concerns about the brand’s reliability and compliance with advertising standards. What makes it worse is the communication. For a company positioning itself as a premium brand, the customer service was far below expectations — dismissive, unhelpful, and entirely lacking accountability. This experience has completely eroded my trust. I will not be using the website again, and I want others to be aware of what they may encounter before making a purchase.

Avessi letto le recensioni prima di effettuare un acquisto on line! Promettono omaggi costosi che di fatto non inviano!Servizio clienti scadente fatto di persone che sanno solo dire 'comprendiamo''ci dispiace'. Effettuato ordine ieri, nel riepilogo ordine non c'era l'omaggio,contattato Servizio clienti omaggio finito, chiesto di annullare ordine per poca serietà. RISPOSTA:può solo fare un reso. Ad oggi sul loro sito continuano a promettere omaggi, meglio stare alla larga!

Il sito prometteva 3 prodotti omaggio per la promozione di novembre acquistando per almeno 200 euro. Ne ho spesi 275 e non mi hanno mandato gli omaggi promessi. Contattata sia telefonicamente, sia per e-mail. Hanno ammesso di aver sbagliato ma non intendono rimediare inviando i 3 prodotti promessi né adesso, né con il prossimo ordine (che non ci sarà mai). Ho acquistato da loro solo perché con gli omaggi era più conveniente, altrimenti avrei comprato da farmacie on line.

I love C E Ferulic and A.G.E. Interrupter Ultra Serum. I have been using these 2 products for the last month and my skin has changed dramatically for the better. I can honestly say that this is the best product I have ever used and I have tried a lot of products. I purchased them in Toronto, Ontario through a clinic.

Horrible customer service. They sent my order to the wrong address and told me I would need to contact UPS to get it re-routed. UPS needs information from the sender in order to return to sender. I will never give another dime to that company and strongly encourage everyone else to stay away

I agree with the other reviews — poor customer service and confusing, cryptic communication. They prompt you to sign up for their newsletter with the promise of a promo code that never arrives. Too bad for them, because I enjoy spending money on quality products — but they’ve lost a good customer due to their lack of transparency and shady business practices.

The product itself seems to be okay but it came in a very tatty box that had clearly been used before, stuffed full of crumpled paper for padding. For a very expensive product/cleanser, I had expected to at least receive the actual box for the product.

I've ordered a sunscreen on 4th of October. now it is 18th of October and they still didn't ship it. It is hard to reach customer service and there is no cancellation button on orders page.