SkinCeuticalsReviews of skinceuticals.com

Edit: The company finally contacted about the claimed to be missing return and offered refund. I’ve adjusted the rating from one star to three. Do not buy from their website! I returned two products and they claimed they only received one and refunded only one product. They said they would open an investigation and would let me know but that’s the end of it, never heard from them again! I should read the reviews here first before I ordered. This company is a thief!

Believe the reviews, worst experience buying from them. If your package is lost they will never follow up or answer your calls. Service is non existing. They don’t respond my e mails or calls. Once the purchase is done whatever happens after they don’t care at all!

Terrible Service and Lack of Professionalism I am deeply dissatisfied with the service received from SkinCeuticals/L’Oréal España regarding two recent orders made through their platform: • Order from December 3, 2024 • Order from December 4, 2024 While the December 4 order was delivered, the December 3 order has yet to arrive, despite paying for express delivery for both. This experience has been riddled with serious issues: 1. No Tracking Information: I never received any tracking number or updates on the status of my order. 2. Terrible Customer Service: The phone number provided in the chat (900 810 360) doesn’t work. After multiple attempts, I managed to contact another number (900 813 003), only to be told to call 918 370 661, where I was informed they don’t handle orders. This lack of clarity and accountability is unacceptable. 3. Poor Delivery Partner: The delivered order was left at a completely unrelated location (a kebab shop). For premium products at high prices, this is an absolute lack of respect for the customer. As per Spanish consumer law (Real Decreto Legislativo 1/2007), companies must provide proper order tracking and an effective customer service channel. The failure to deliver as promised also constitutes a breach of my rights as a consumer. I demand: 1. Immediate information on the status of my December 3 order. 2. A formal explanation for the lack of tracking and the difficulty in contacting customer service. 3. Compensation for the express delivery service I paid for and corrective measures to prevent such issues in the future. Until these problems are resolved, I would not recommend SkinCeuticals. My experience has been nothing short of frustrating and unprofessional. This will certainly be my last order. Beware if you value timely delivery and decent customer service!

DO NOT ORDER!!! These guys do not deliver in time. Zero cutomer care. The delivery is so delayed, you regret choosing them. Try get them from stockists other than these unprofessional people.

Online een serum besteld inmiddels 2 weken geleden. Een reactie via het contact formulier krijg je niet en ook telefonisch krijg ik niemand te spreken. Is toch bizar dat een customer service zo werkt? Of eigenlijk niet werkt.

I love SkinCeuticals products, but I do not recommend ordering through their website. This was my first time ordering online, and the customer service was terrible. I ordered a serum, but it still hasn’t arrived. I contacted customer service three times and received different answers each time, none of which resolved the issue. For such expensive products, I expected much better service. I strongly recommend buying their products from a dermatologist’s office or another trusted retailer instead of their website.

Awful for my first time experience with this company. I really don’t know how they are still in business with all these negative reviews. I no longer trust them after I tried a sample and ordered that same product just to find that the one they send me is much lighter in color than the actual sample. I mean the difference is huge in color almost like it’s not the same product. I chatted with their customer service and they were so unprofessional the way they handled my concerns. Really ? this is how they treat their customers ? So disgusting. I do not trust them anymore. They can put their products where I think . There’s so many more companies that know how to actually handle a business and with better quality. Samples that don’t match their products… only clowns can pull that one out.

Ho effettuato due ordini e mi sono arrivati correttamente e rapidamente . I prodotti sono ottimi , costano,ma fanno davvero la differenza Io ho provato il siero con l’acido ferulico (pelle più luminosa meno discromie), il siero multi glycan (rimpolpa )e il contorno occhi advanced eye (lo uso da poco posso dire che idrata bene al momento ). La texture è davvero bella , non hanno profumo e l’effetto con l’utilizzo costante si vede