SkinCeuticalsReviews of skinceuticals.com

Same issue as a below user. Used to have no problem ordering with my subscribe and save option but now it has been three weeks since my last shipment was "confirmed" but they have gone dark, won't respond to outreach, and have not shipped my product. Will not be using anymore.

I previously ordered from the site with no issues. This time the shipment was not received by UPS and SKINCEUTICALS insisted it was on its way. Finally I called UPS and they informed me they had not received the package. When I called the company contact, a call center located in India, I could not get past the call center. The call centers calls to Skinsceuticals went unanswered and they were not authorized to refund my $200. I have now disputed their charges and will authorize UPS to investigate as well. It seems Skinsceuticals has been experiencing some sort of service issues in the last 7 months. Missing shipments are occurring globally. I doubt there is a mass conspiracy theft ring targeting Skinsceuticals. More like their business practices are collapsing. Please only buy from a local source if you must. Or try LaRoche Pose. Anything is better than wasting your time and money.

Metterei stelle negative se potessi, non acquistate mai da questi ciarlatani. Azienda tremenda che prima ti fa fare ordini, poi li annulla (possibile che un’azienda che si professa di tale livello non sia consapevole del proprio magazzino??), per consolazione ti offre uno sconto che più basso di quello usato inizialmente (fa già ridere così) e infine ti ghosta con l'assistenza clienti.

I purchased the Skinceuticals Discoloration serum directly from Skinceuticals but the company will not allow this review to be posted on their site. I've tried twice. I started using the Skinceuticals Discoloration serum religiously with sunscreen from the first day it was received on December 19. It’s been over a month with no change at all. It’s done absolutely nothing for the spots. It’s like applying water. I find it shameful that so many dermatologists are endorsing this product and giving it credibility, when it makes not one iota of difference to the skin. I wish I’d paid attention to the reviews instead of the dermatologists. The product is $110 for 30 ml which after a month’s use is probably at 15 ml. I was advised by Skinceuticals to keep using the product for another 2 months to see results which would amount to another $110 or more. No thanks. Fool me once, shame on you. Fool me twice, shame on me. Believe the 1 star reviews because they’re true. If you’re not on a budget like I am and have $110 burning a hole in your pocket, go for it. But just remember that it’s $110 you’ll never get back. Do not waste your money.

DO NOT BUY on their au website. I made an order on the 9th Dec and the tracking showed that they sent it from VIC on the 11th of Dec, it arrived in Perth but somehow returned to VIC. And I am still waiting and today is the 30th of Dec. I tried to contact online customer service but got no replies at all. Now I wonder why the website had trouble using PayPal when I paid. I would claim a refund on PayPal otherwise. MELBOURNE SOUTH EAST VIC • Wed 11 Dec, 7.46pm Item processed at sorting facility,at MELBOURNE SOUTH EAST VIC,on Wed 11 Dec, 7.46pm In transit to next facility Thu 12 Dec, 5.29am In transit to next facility,on Thu 12 Dec, 5.29am Arrived at facility WELSHPOOL WA • Sat 14 Dec, 4.09pm Arrived at facility,at WELSHPOOL WA,on Sat 14 Dec, 4.09pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 12.13pm Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 12.13pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Mon 16 Dec, 1.24pm Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Mon 16 Dec, 1.24pm In transit to next facility Mon 16 Dec, 10.52pm In transit to next facility,on Mon 16 Dec, 10.52pm Arrived at facility MELBOURNE VIC • Thu 19 Dec, 3.20pmtem processed at sorting facility MELBOURNE VIC • Thu 19 Dec, 4.37pm Item processed at sorting facility,at MELBOURNE VIC,on Thu 19 Dec, 4.37pm In transit to next facility Fri 20 Dec, 5.33am In transit to next facility,on Fri 20 Dec, 5.33am In transit to next facility Fri 20 Dec, 5.50pm In transit to next facility,on Fri 20 Dec, 5.50pm In transit to next facility Sat 21 Dec, 8.08am In transit to next facility,on Sat 21 Dec, 8.08am Arrived at facility WELSHPOOL WA • Mon 23 Dec, 1.16pm Arrived at facility,at WELSHPOOL WA,on Mon 23 Dec, 1.16pm Item processed at sorting facility Boorna Wangkiny Mia (in Perth) WA • Fri 27 Dec, 5.40am Item processed at sorting facility,at Boorna Wangkiny Mia (in Perth) WA,on Fri 27 Dec, 5.40am In transit to next facility Fri 27 Dec, 7.20pm It is end of Dec now and I am still waiting for it. It is scam! Now I doubt the products they sell as well.

Title: I am extremely disappointed with my recent experience with SkinCeuticals. I placed an order on December 22, 2024 (Order #SKC9714262), and to date, the products have not been shipped within the promised timeframe. This delay means I now run the very real risk of not receiving my order before I travel out of the country for several months. This leaves me with no choice but to simply accept the lack of on-time delivery and let my hard-earned money go to waste. These are expensive skincare products that require timely use, and the company’s inability to meet its commitments or provide solutions makes the entire experience even more frustrating. Despite reaching out to customer service multiple times, I was met with the most unhelpful responses I have ever encountered. The customer service team seems to be in place purely as a facade. They could not provide me with any updates on when my order will be shipped, nor were they able to cancel the order. To make matters worse, they informed me that they couldn’t escalate the issue either. Essentially, they are there to repeatedly state how they cannot help, which is baffling for a company that sells such high-priced products. Given the cost of SkinCeuticals products, one would expect at least a basic level of customer service. Instead, I was left feeling as though I was gambling with my money by purchasing from them. Not being able to resolve such a fundamental issue leaves me questioning their commitment to their customers. This experience has been incredibly frustrating and disappointing, and I would caution anyone considering a purchase from SkinCeuticals to be aware of the lack of support you might receive in case of an issue. For a brand that positions itself as a premium choice, the customer service is shockingly poor.

Really bad customer service. I tried contacting them regarding the missing order , atleast 20 times but it didn’t work. I also sent emails but no one replied. It’s like talking to a wall.

Terrible customer service. They lack knowledge of their policies and products. I spoke to two people and got different answers. Often, their claims on the website are misrepresentations of products. Unftuanely, the customer service is also insulting and dismissive. I no longer order products from them directly or use their clinic services.