SkinCeuticalsReviews of skinceuticals.com

In reference to Skinceuticals Australia online Ive never written a review but i had to go out of my way to warn people. Ordered thier top two products cream and serum. Several hundred dollars. 4 weeks later finally get my order only to find that they have sent me the cheapest entry level serum over one hundred dollars less than the one i paid for. Simple message to support to have my correct serum sent out as it’s their error. But no it’s been a further 3 weeks of not being able to start the skincare routine that I ordered and paid for because they want to conduct an internal investigation as to why they made an error sending me the wrong product. Absolutely unacceptable treatment of customers. The worst customer service i have experienced ever. Wish i had seen the bad reviews beforehand. Completely would not recommend and will not shop with them again. Issue is still unresolved.

The products are expensive and they don’t seem to do anything- worse they stink. The closest smell I can compare it to be beef tallow- no body wants that on their face. Also customer service is a joke

I used a sample of SkinCeuticals Triple Lipid Restore 2:4:2 and experienced strong burning around my eye area, followed by darkening/discoloration of the skin. I believed I was using the product correctly, so this reaction was unexpected and quite worrying. I have reached out to the company because I think this should be reviewed and the ingredients/safety information re-examined. I’m happy to share photos of the reaction and the product if needed. I hope they respond promptly and take this seriously so other customers don’t experience the same issue.

I purchased the B5 hydrating serum the only email I received was order placed no dispatch or tracking- communication very poor. Moving on to the product I have been using it for 4 weeks and see no difference whatsoever a total waste for £85. Also no samples were included as stated on their website.

I ordered skinceuticals phloretin CF and one other product. 2 weeks later it had not been delivered. They sent me a link to make contact with the courier, the link did not work and on their own site it stated that the products had never been sent. Rather than faff about I asked them to resend the products, they refused told me I’d have to reorder and wait for a refund. Under no circumstances would I hand over another £160 when they are so disorganised. It took another 3 weeks for the refund to be issued. Poor customer service, disinterested staff and over priced. When I sent this review to their team they refused to publish it. There’s a surprise!

Meine Bestellung (SKDB393179) wurde nie geliefert. Das Unternehmen gab falsche „logistische Anomalien“ an, lieferte keinen Zustellnachweis, ignorierte die DHL-Meldung über die fehlgeschlagene Lieferung und tat so, als wäre alles in Ordnung. Dieses Verhalten ist unehrlich und wirkt wie Betrug. Meine Bank kümmert sich jetzt um die Rückerstattung. Finger weg von diesem Unternehmen. Betrüger. My order (SKDB393179) was never delivered. The company gave fake “logistical anomaly” excuses, provided no proof of delivery, ignored DHL’s failed-delivery notice, and pretended everything was normal. This behaviour is dishonest and looks like a scam. My bank is now handling the refund. Avoid this company. Crooks.

Completely agree with others that customer service with this company is horrendous. Staff are rude, argumentative and disinterested in helping to locate orders. I definitely will not be giving them any more of my money. Avoid.

I placed a $480.19 order on November 12th and paid extra for Xpress Post delivery to ensure arrival before my November 18th departure from Canada. Despite their website stating 1-2 business day processing, I proactively contacted customer service on BOTH November 12th and 17th to warn them: the delivery address was an Airbnb, I was leaving on the 18th, and any package delivered after that date would be lost. Their response? "We can't cancel or modify orders once placed." For a company selling $500 creams in 2025, that is just ridiculous. The package wasn't shipped until November 19th - SEVEN days after my order. It was left outside the vacant Airbnb with no signature required for a $480+ order. When I filed a claim, SkinCeuticals provided Canada Post tracking showing "delivered" - no photo proof, no signature, just a status. The Airbnb owner confirmed no package was there. I did everything right. They ignored multiple warnings and shipped knowing I wouldn't receive it. Even PayPal sided with them because there's a tracking number - despite the fact I never received $480 worth of products. If you're ordering from SkinCeuticals Canada: - Don't trust their processing times - Don't expect any flexibility or customer service - Know that "delivered" to an empty porch counts as their job done Would not recommend. Zero stars if I could.