SkinCeuticalsReviews of skinceuticals.com

Ordered April 30th it’s not June the 1st no order received. Joke of a firm

Unacceptable. Been waiting for a month for refund.

Je déconseille fortement les produits de SkinCeuticals. J’ai acheté un produit à un prix très élevé (plus de 130 €), et celui-ci est arrivé avec une altération visible (changement de couleur suspect). Le vendeur en ligne m’indique que cela serait « normal » et que le produit reste utilisable, ce qui est déjà discutable compte tenu du prix et de la nature des soins. J’ai donc contacté directement SkinCeuticals pour obtenir une explication officielle — aucune réponse à ce jour. Il est inacceptable de proposer des produits aussi chers sans assurer un service client minimum, surtout en cas de doute sur la qualité ou la stabilité du produit. Résultat : un produit potentiellement altéré, aucune prise en charge, aucun retour. Je recommande vivement d’éviter cette marque ainsi que les distributeurs qui ne garantissent pas un suivi sérieux.

I’m disappointed with this website and their misleading promotions. I’ve received promotional codes multiple times, and it very rarely works. It feels like nothing more than clickbait to lure people onto the site. What made the experience even worse was contacting customer service. The representative I spoke to had no idea about the campaigns they were supposedly running and couldn’t provide any explanation or solution. It was frustrating and a complete waste of time. At the very least, a reputable company would acknowledge the issue and offer a valid code or some kind of compensation. Instead, there was no accountability and no effort to fix their mistake. Overall, a very poor experience that makes me question their credibility.

Poor customer service. They took my order without confirming my shipping address and I didn’t see that they were shipping it to the wrong address even though they has my billing address. They said they could not modify the address and shipped it any way. I even tried to cancel the order and they never responded. This business is a sham.

They were so late to ship my product, they shipped it later than the expected delivery time they offered while I was buying it. On top of that, they work with GLS (courier company) which has a high volume of negative reviews and thousands of 1 star -apparently everyone’s package gets lost with them. My package ended up getting lost. After a long back and forth over email, they refunded my money. All took a month.

Wow. I wish I'd searched these reviews before ordering from Skinceuticals. I had used them before for years with great success and now, I experienced exactly what has been descripted here. UPS sending to wrong address, delayed and I never got the product. Going to elevate this to BBB. The company will NOT answer your calls. They prompt you and the line rings then hangs up.

I received an email with an offer for samples with a purchase. I thought it would be good to try their products for myself with these samples as I was buying a product for a Christmas present. At the checkout I didn't get the choice to pick samples so I assumed they would be automatically be sent. I didn't receive the samples so I wrote to their customer service and got an email to say samples are only given if they are available (it did not say this in their email). I pointed this out but I kept getting stock answers like sorry for your disappointment but you did not choose samples (although I had pointed out I didn't get given the choice!). Basically they were not interested and would not consider sending samples - after lengthy email exchanges they offered 10% off a purchase if I wanted to buy something! I pointed out I wanted to try the products which was why I had taken up their initial email offer but they were not interested! Bad customer service, no help.