SkinCeuticalsReviews of skinceuticals.com

Mit großem Abstand der schlechteste Kundenservice, den ich je erlebt habe. Eine Bestellung über die Website ist nicht möglich, weil bei der Adresseingabe ständig eine Fehlermeldung erscheint. Das System sagt einem aber nicht, worin der Fehler besteht – man muss selbst herausfinden, was das Problem sein könnte. Also wendet man sich an den Kundenservice. Nach zwei Wochen erhält man endlich eine Antwort: Das Problem wurde an die IT weitergeleitet. Danach hört man wieder wochenlang nichts. Wer hier bestellen möchte, muss offenbar damit rechnen, mehrere Wochen oder sogar noch länger auf eine Lösung zu warten. Für mich war es das. Ich war über Jahre eine gute Kundin und habe Produkte im Wert von tausende Hundert Euro gekauft. Doch so mit Kunden umzugehen, ist für mich nicht akzeptabel. Zum Glück gibt es genügend andere Marken außerhalb des L'Oréal-Konzerns, die einen funktionierenden Shop und einen Kundenservice haben, der diesen Namen auch verdient.

I recently contacted SkinCeuticals for a refund due to a product defect that ruined my LHA serum requiring me to throw it out. The pipette came unglued and got black glue all over the bottle/in the serum. I sent them a picture and asked for my money back and they refused saying I could not meet their return policy with the picture alone. They also refused to post my review of the product that raised this issue for other customers to be aware of. I have seen a lot of people complain about this same defect in their reviews as well as the lack of willingness to return/refund defective products. I provided a list of alternative skincare companies below that I like and that have better options for returns/refunds. I think this is a must when you are spending so much money on your skincare products. 1) Sephora has a really good return policy and carries medical grade skin care products that I have find work well, like: Dermalogica, Biossance, and, Aestera. 2)I also really like Vivier. They have good customer service reviews and allow for returns of opened products within 30 days if you are unsatisfied and defective products within 3-days of receipt. Customers seem happy with the return policy online. 3) A cost-effective option that I love is Reversa, which is available at Shoppers and Amazon. They have alternatives for every SkinCeuticals product I have used. If you buy on their website they also have a 15-day return policy and if you buy from a third-party you can return within their timeline (ex. Amazons is 30 days). Hope this is helpful!

BUYER BEWARE!!! I had spent thousands on products and I received one product damaged . I sent it back it was delivered and the customer service was awful. I didn’t receive a new product nor a refund . I will never buy again and I make sure I let everyone know about my experience as I was out of pocket over $230 dollars. A much better option would be Rationale .

My actual rating would be no stars. I placed my order, paid for next day shipping, didn’t receive it, messages them 4 times with no response. Today, I called and was told I can’t have a refund for shipping until order actually ships. It’s been a week!!!! I told them I no longer wanted the product due to this issue and was once again basically, “too bad”

Wish id read these reviews too. Product destroyed by Evri and have email to that effect. Started claim back with PayPal after 3 days as no response fro. Sc. skinceuticals told me to cancel the claim so they could issue an immediate refund, which I did and now no response from SC for 4 days and no refund. Absolutely appaling service. Will try again through PayPal or my CC when im back in the country. *BUYER BEWARE*

Chers, tous, une arnaque énorme puisqu’en arrivant j’ai dû payer 53 € en plus, pour recevoir mon paquet par la poste. Surtout à ne pas acheter.!!!

The company sent my cream to the wrong house. Now they are stalking with responding to me. There is no phone number to contact them. The chat bot feature is useless as they are not addressing the problem. I requested a refund and I know it won't be forthcoming. I'm out $200 00

Stay away from Skinceuticals!!! I bought sunscreen almost 3 weeks ago and I still haven't received it. The day after tomorrow I'm going on vacation and now I have to go to the store to buy sunscreen and when I get back I'll have to go back and waste my precious time to return it to them (if it ever arrives). I have never in my life waited almost 3 weeks for a package to arrive, from Quebec to British Columbia. Their customer service is zero. If you don't want to waste your time and nerves, buy your sunscreen anywhere but from them.