SkinCeuticalsReviews of skinceuticals.com

If i could give no star i would!!! They false advertised that 15ml sample will be sent if order is over $320, I purchased $402 and the 15ml bottle was not given. i tried emailing several times, no reply, i started chat and the person just merely sent another email. i called several times but each time after long wait the message just say they are busy and dropped the call. i finally got one person to answer after a long wait and after she took my info, she just dropped the line. subsequent call back were not successful. This is the worst customer service. After several tries, i finally got someone on the phone and Karen claimed that they were out of stock and that it's not false advertisement as they can do so. What a load of crab! i told her i do not agree and want to do a refund. She agreed, said she will send an email with the free mail for return. It has been a few days now and no email came through and NOT in my spam box. I did however, receive an email from them saying they are too busy and can't even reply to any emails. No phone , no emails.... this company is not honest.

I purchased CE Ferulic and for the second time in a row they sent me an over-oxidized product. When I called customer service, they said they would send me a new one and that I could send the oxidized one back for a refund. So I emailed them to see when I would receive the new product and they said they don’t do exchanges. I’ve already mailed back the other one and said it should take 30 days. Horrible experience. I expect better for such an expensive product. Update: after 7 calls to skinceuticals asking where my refund is, two alleged “investigations” they conducted after twice telling me my refund was on the way any not receiving it, and three conversations with reps via the chat, I finally figured out the solution to getting my money. While on the last chat, I provided screenshots of all of their communications with me and told them I needed to speak to a manager. Suddenly, the rep says that she spoke to the manager and given the circumstances, the manager initiated my refund. Seriously? That’s all I had to do? They are the absolute WORST and will never purchase online from them again. Highly recommend that you record your conversations with them and screen shot the chats with the reps, so that you have evidence of their prior promises to you. They can’t get out of not giving you your money back. I finally see the refund in my account and it’s been almost two months of dealing with this. I also filed a complaint with the Better Business Bureau. I saw that others had their issues resolved with the BBB even though I solved before BBB needed to.

I would give 0 if I could. The product arrived smashed to bits and they won't refund me! 100 quid out of pocket. Cowboy company.

The vitamin c serum I received was clearly oily, sticky, and old. So I asked them for a replacement. They said to return it to them and they would issue a refund within 30 days to my original payment. After 30 days I contacted them and they said it actually takes 45. After 45 days I contacted them and they said I would be notified once a refund was issued. After two months I contacted them and they did not respond. It has now now been 3.5 months and still no refund. Due to this horrible customer service and fraudulent company I will no longer be purchasing any of there products and I would advise you to do the same.

Spent 3500 thinking the official website would be reliable, found out they were not. They cant be reached and the website shows as if i placed no order even though I was charged, having to work it through with my bank is so annoying I shouldnt have to. Such a luxury brand and the website doesnt work

Tried to contact customer service and wrote a review on their website to warn other buyers and they refused to publish it! Absolute worst customer service. Reached out the day I received my order to let them know my product had been delivered damaged, even sent a picture. It took them almost 4 weeks to send me a return label. The entire lid was cracked and once they received the bottle which obviously didn’t have much in it because it spilled everywhere, they claimed it had oxidized (obviously it did, it had been over a month of being open!!) and said there was nothing that could be done. I paid $200, didn’t get a product and no refund. Such a joke.

I contacted support after i did not receive my package in over 2 weeks. The guy says it was delivered in 2nd April, i was like I made the order 24th April, how was it delivered even before ordering. Then he says to contact Australia post as he cannot help me. Looks like the live support people are only there to try and get commission from sales. So disappointed!! Who can help me and how? Order No: SKC00127785

My biggest regret is using afterpay, I returned my item weeks ago they confirmed receipt of it via email and refuse to refund me. I raise a dispute with afterpay and they have the audacity to lie and say there’s no record of the return they themselves confirmed. It’s a shame because their site is the only way I can get the product I need in its best form but I guess I will be moving to another competitor now. HORRIBLE CUSTOMER SERVICE