SkinCeuticalsReviews of skinceuticals.com

Love the products and they come recommended by my aestethician. So I wrote 4 glowing product reviews with 5 star ratings..One review contained a mention of some initial burning sensation around the eyes. For some inexplicable reason they rejected all 4 reviews. I was sent opaque emails saying they were moderated and did not fit the bill:   " ... Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!   Submit something new   Thanks again, SkinCeuticals ..."   My review was this: Great products, goodbye 40+ years of prescriptions. This new regime (Triple Lipid, Silymarin CF, Retinol 0.5) has eliminated by skin problems and left skin looking great without makeup foundation and concealers - despite frequent bad habits (stress, chocolate, little sleep, not enough hydration). I have put aside all my old prescription creams for eczema and rosacea. After I saw these messages, I got on the chat but did not get anywhere. This type of censoring has never happened to me before anywhere and now I doubt that the online reviews at SkinCeuticals can be trusted. If they reject a 5 star review just imagine what happens with one or two star reviews?? I thought moderation was there to remove typos/ cut down length, sensor bots and hatespeech, not to reject entire reviews? In the chat I was told to call a number but I asked them to contact me instead to explain themselves. I personally spent around $2,300 on their products over the past 3 months if you add the SkinCeuticals products I bought at my spa! And I signed up for repeat orders. Going forward, I will likely buy from my spa instead. And as soon as a comparable brand is recommended, I will switch.

I have returned an item and it shows they received it on Dec 22nd. Today is the 18th of Jan and they won't answer the phone, take 4 days to reply to my emails with more questions about info I have already provided. It's clear they are just taking their time to not refund me. First time I have had problems to get my money back. Worst customer service ever.

Skinceuticals by Loreal continues to block my fair review of its products. They only allow good reviews. They should allow all reviews and you should allow people to be aware of good and bad regarding facial products at such a high price point. If they are causing problems Loreal /Skinceuticals should allow customers to avoid harm. This is a disgusting business practice . Loreal /Skinceuticals is aware it is causing skin problems but doesnt truly care about people or they would allow all honest reviews. First. I have maturing skin (37yo) it has always been clear but I now get occasional hormonal cyst. I try to keep a very clean routine with no products that are pore clogging. I run everything by my derm and esthetician . I had been using the phloretin serum and loved it. I ran out and life got hectic so I went months without reordering.my derm suggested a vitamin c and aging serum so I came back to repurchase and saw the blemish and age defense serum suggested pairing w/ Silymarin . So like the web suggested I grabbed the duo and didn’t get the Phloretin I loved. I began using the blemish and age defense first and loved it. After a couple weeks I gradually added the Silymarin and within a few days I had cysts. I ran to the dermatologist for a cortisone shot and took the new products. To my dismay the Silymarin has a clogging ingredient that people who may get hormonal acne or cysts should avoid . Laureth-23 Is not great for acne and I believe it is the cause of my breakout. I will be returning the product and going back to using Phloretin.

I saw in the ad that this brand sent a trial product. product name is silymarin cf. I entered my name, surname, e-mail and phone number, and they sent a free sample to my address. I used the product. My face was completely red and irritated and looked like it was burnt. I stopped using the product, but the color of my brown sunspots became darker and larger. I immediately sent my photos from the chat section of this brand to understand what was going on. They send me a number. I called many times, but the customer representative was not available, they said they would call me and no one called me. I just wanted their dermatologist to tell me what to do it still looks horrible. I wish I could put a photo here. I can't go out without a medical mask. Make-up products do not cover. no one from this brand is telling me what to do for five months. It's like I used acid.

I tried to return a product that has a broken pump mechanism so the product wouldn’t come out. So I returned the item back to them. It’s been two months and I still have no refund. They have been telling me different timeframes every time I call. I was finally promised last week, that I would be paid by today. Checked and no refund. Called today and demanded to speak to supervisor. Customer rep came back to the phone and said that the supervisor refuses to take my call (this is the first time in two months I have asked for a supervisor) the supervisor told the rep to tell me that there is nothing he can do and I just have to wait or escalate it to corporate level. I asked for corporate number, they gave it to me. I called the number and the number is disconnected.

Worst customer service ever, they will lie about the refund process, one customer representative will tell you that you need to wait 1-8 business days for refund to be issued, after 8 days you call back and the other customer representative will tell you that you being misinformed and they don't know what is the timeframe for your refund. better buy somewhere else this company is rubbish

Absolutely avoid this company, the customer serivce is amongst the WORST I have ever experienced. Their products are incredibly expensive and they hire agents out from overseas who are not at all helpful. The last one I spoke with had a dog barking in the background so loudly I could barely hear her. I placed my order and it said that it would arrive in 3-5 business days. Lies. It is one week later and my order STILL has not shipped out. And when I asked what they would do to compensate, Chantele (the VERY useless and very RUDE "supervisor" told me that she would give me a code for FREE 2-DAY SHIPPING! What the ? If you can give me free 2-day shipping on a new order, HOW can it be that you have not sent the order I placed a week ago? She then told me I didn't understand what she was saying. After further clarification, the "free 2-day shipping" promo code means that once the order is processed, it will arrive within 2 days. Okay, so what is processing time?! 1-5 days. So let me get this straight. You are giving me a free promo code for 2-day shipping, but it will actually take up to 7 days? This company SUCKS and they flat-out LIE. Spend your hard-earned money somewhere else.

Bad Customer service ! I order almost everything online and never had this bad experience with customer service like SkinCeuticals I really love one product they have, but the agents are not professional they just keep repeating like records and not giving you a solution. They acting like they don’t care giving you false information and lies, I had an issue with an order that the free gifts they advertised did not placed automatically . The first agent told me to place a order again!!! (which is already sounds not professional) , she asked me to place one more order and pay again without any promo code and promised me that if it won’t work, she will add it manually for me. After she make sure she can do it I believed her and After she make sure she can do it I believed her and I placed another order with the same product paid twice over $200 and she hang up on me , I called again. The second agent told me no problem. If you’re not happy, just return both of the orders without even give me a solution . This is definitely not customer service. Why need an agents? If they’re not helps I can just work with computers in machines to return my orders ,I am Very disappointed !! SkinCeuticals, not cheap products, and I would expect for better customer service