SkinCeuticalsReviews of skinceuticals.com

Never received $200 Vitamin C&E or the credit that I was promised.... Called 6 times over 6 week period! Then they removed my review from their site. Worst customers service experience for a "luxury" product. DO NOT ORDER FROM THEM! I recommend SkinMedica Vitamin C&E Complex, works as well for about $80 less.

I bought Blemish+Age Defence and after a month of use the drop container started to degrade and contaminate the product with black rubber. I reached out to skinceuticals directly and explained the situation to which they responded that they couldn't do anything because I didn't have the receipt for the purchase. Obviously I wasn't expecting to have this problem and I'm not in the habit of keeping receipts for things I don't think I might return... but the fact that they didn't even consider my issue for their quality assurance is really disappointing.

I needed moisture in the skin on my face ,, I'm 65.. I loved the way the product itself feels on my skin but I noticed that my face was actually getting dryer from using the H.A. intensifier... which was supposed to add moisture to my skin. My skin looked terrible after a a few weeks getting dryer and dryer as time went on ,, it was even cracking all around my mouth. It took me a little time to realize it was the H.A. intensifier because thats what was supposed to be helping with moisture!! Ultimately I stopped using it and went back to my old products and within a week my skin is back to normal. I'm pretty upset about it as i bought this expensive product in hopes of getting good results... I don't mind spending the money but when products are this expensive I expect to se something that keeps me purchasing it again.. I am waiting to hear about a refund right now,, so we'll see! gotta give this product a big fat ZERO!

The worst customer service I have ever seen. The parcel hasn't arrived for the past 2 weeks. I contacted dpd on their behalf, and they clearly said that parcel seems to be lost and skin ceuticals needs to contact them. They keep asking me to wait and refuse to do anything in this matter. On their website they state delivery time 3-5 days, I dont understand how such a delay is my problem? They should contact dpd and sort it out with them and in the meantime issue refund or redeliver parcel.

Bought the entire system ($511!). Come to find out I’m very allergic to the products. I returned everything over a month ago for a refund and so far have not gotten my refund. My emails go unanswered and when I call I told that it will take “a bit longer”. The calls are all out sourced and they seem to not care at all. Not what I expected from a high end cosmetics company. Very disappointed. Beware!

Same as others; sure wish I had read this first!!! Ordered 8/27; it’s now 2 weeks and I paid $8 for shipping!!! Email tracking # doesn’t work; called automated system, stated it was delivered Yesterday-no! Called live CS, she said would be delivered today; what a bunch of BULL; won’t be ordering again, sure hope I get a refund.

Never received my order. I ordered a serum on the 18th of July. I contacted customer service after 1 week because i never got the track and trace. They sent me the track and trace but the status/information never changed. I emailed them a couple of times but they never responded. I opened a dispute on paypal, and NOW they emailed me, requesting me to close the dispute so they can refund me (they claim that they can’t do anything while the dispute is open). What a joke. It’s now the 20th of August. I’ve never experienced a customer service this bad. It’s ridiculous.

I am still waiting for my refund. I sent back the product on June 22nd and received a DPD email that product had been delivered back. I emailed then to chase for my refund in July and I was told to wait for a week. Nothing happened. I emailed them and they asked me for proof of receipt which I emailed back. No reply. Today I had to call to ask for an update and I was told to call back in 25 calendar days if I haven’t received my feedback. The company is a joke and you can see from the reviews as well, Stay away