SkinCeuticalsReviews of skinceuticals.com

Horrible experience with this company. Love the products but they couldn’t care less about the customer. If you want their products, don’t but through them, buy on Dermstore.com

This company has no regard for their customers at all. You are simply another number to them. I spent over $500.00 on 3 products and gleefully anticipated receiving my free "tiny little sample" gift that they intice you with to purchase more. We all enjoy feeling appreciated with a little gift. To my disappointment it was not included. 3 e-mails and 3 phone calls later I'm simply left feeling that they don't give a crap. Their e-mail responses appear to be "coldly A.I. generated. Each of the 3 customer service reps I spoke with started off like they care. However, All with the same ending. Their policy is that I was not entitled to my free sample GIFT because the eye cream and face cream were a combined promotion. I argued that the serum I purchased was not part of any promo and why wouldn't I be entitled to my free sample for it? Had I ordered it separately, I would have been. A dead end with each rep. saying I simply was not getting it. Absolutely crazy.... a $1.00 little sample!! My goodness, they made me feel as though I was begging for it. This of course took me down the rabbit hole of research of Skin Ceuticals. I see that I'm not the only one unhappy with them and their products. I also learned their is another product LaCura sold at Aldi or online that is near identical. Great ingredients at 1/4 of the cost. SC is not a miracle product; they just want your hard-earned money. By the way, you will also notice that the tiny little jar of eye cream is filled all the way to the top. The larger jar of face cream is below by about 1/8". That's a good loss to consumer but profit to SC. They will not receive another dime from me. Principle still matters! If you got this far; thank you for reading and please do your research.

Shoddy company.

My order was not processed due to their internal error but they denied they debited my credit card - lies! This is theft/fraud on the part of skinceuticals. I have sent them endless emails to try and resolve and they basically accused me of lying and made me feel like a criminal when I have done nothing wrong. I have had to notify both Paypal and Amex of what I now consider to be a fraudulent attempt to deprive me of my money by skinceuticals. Having sent them endless reasonable emails all of which they replied to from a script with a different adviser never ever answering my concerns I have given up. Do not use them ever because if it goes wrong they will deny they have your money.

Nightmare! Expensive beyond! Avoid! No results whatsoever!, I have used other brands like The Ordinary ( 10 percent of the price of this brand) and noticed results very quickly. With Skinseuticals my skin was the same if not worse!!! Save your ££££ and buy other brands 🙏🙏🙏

Order number SKC00176683 Date ordered Nov 27, 2023 Fyi they delete all the negative reviews from their site, I wish I came here and read reviews PRIOR to purchasing. Nightmare of a company! Do not order and switch to SYNERGIE SKIN. Better science, and far far better customer service. I ordered vitamin c and they sent me a sample. They then advised they need to see the parcel label from Australia post. (they have all this information in their system). They took over a week to respond I didn't keep the rubbish. I lodged investigation with Aus Post and they advised only the seller can access weight information. They didn't send me my order and customer service is a complete nightmare! Avoid at all costs, you don't get your orde anyway. Reporting to the ACCC and lodging a bank dispute. Nightmare of a company! Do not order and switch to SYNERGIE SKIN. Better science, and far far better customer service. I ordered vitamin c and they sent me a sample. They then advised they need to see the parcel label from Australia post. (they have all this information in their system). They took over a week to respond I didn't keep the rubbish. I lodged investigation with Aus Post and they advised only the seller can access weight information. They didn't send me my order and customer service is a complete nightmare! Avoid at all costs, you don't get your orde anyway. Reporting to the ACCC and lodging a bank dispute.

What a nightmare, I placed an order but it disappeared off their system then placed another one for a specific product an days later I still don’t know if they are sending it or not fingers crossed it sorts itself out at the phenomenal cost

This company has the worst customer service ever. I am trying to return a product that caused irritation. I have called and emailed multiple times now, but they keep giving me the runaround by asking for information I have already provided. I started the return process on November 4th, 2023. It is now November 14th. They are not even replying anymore. Horrible, terrible company with awful, overpriced products. I will never buy any of their products again, and will do my best to dissuade family and friends from buying as well. Because I don't want people I care about to experience this company's unprofessionalism and the frustration it has caused me.