SkinCeuticalsReviews of skinceuticals.com

I was erroneously subscribed to repeat delivery of a product. Upon receiving a repeat delivery, I contacted the customer service team and returned the item. Several weeks later I had not received my refund so I provided proof of postage which was acknowledged. It is now 6 weeks and I am still making daily calls and sending emails to chase up my £95.

It was such a difficult challenge to order item that I have ordered every year in the last 10 years from your company. Yesterday, I callled about 4 times. I sent emails few times. I placed order on your websites all being rejected. Finally a girl phoned me back and she said I need a consultation before ordering this same item from your company. I told her I ordered and used this same item for more than 10 years why i need a consultation to order the same item... She said this is a company policy... RIDICULOUS !! I have ordered from another company, and please delete my account from your company,...

Worst online purchasing experience I've ever had. Bought a product, didn't arrive, the first three days I got a bunch of emails and messages from the company that contradicted each other. Now I have no clue wether my product is on the way, on a warehouse waiting for me to get it, or if I can expect a refund, and I get no answer from customer service. Just terrible.

Works for my friend but not for me, my face get a some red bumps though its gone within 1-2 days,

Ordered £300+ of products and the most expensive one was missing from the box. I emailed them straight away as this is the only way you can get in contact with them. 5 days on and no feedback. Absolutely appalling customer service. No recourse at all. Will now have to take this up with Paypal. Wish I had seen the reviews on here first.

I ordered triple lipid restore from this company - at a cost of $144 for one small tub of cream. The product never arrived the tracking number claimed it was stuck in a UPS depot in Goodyear, AZ. When I emailed customer service to ask what to do, they asked if I wanted a refund or the product, I said I still wanted the product. They referred me to UPS, telling me I had to file a claim. UPS would not respond to my filed claim, stating that they did not have enough information about the package (there is no number to call, all must be done online). I contacted Skinceuticals' customer service several times by phone and was told repeatedly that I had to work with UPS to get the package. Needless to say, I never received it. Ultimately, it is Skinceuticals' responsibility to provide the produce once I purchased it. As a customer, I had no control over UPS.

They are like airlines and once you give them your money that's basically it for you unless your credit card company steps in. They refuse to cancel any purchases even though the order has not processed.

Buyer Beware! I received my bottle of CE Ferulic, over two weeks ago. Upon opening my package it had leaked into the box, the liquid was dark brown and had a rancid smell. I was told to send a picture and the company would send me a return label. I was told that they would send me out a new bottle once I sent back the first bottle. I do not want another bottle, I want a refund. Now the company SkinCeuticals is telling me that the liquid will be either a clear or dark brown. I have used this product many years and it has NEVER been dark in color or had a rancid smell. Do not buy from SkinCeuticals!!!