SkagenReviews of skagen.com

Ordered a watch and the delivery address was incorrect. Have called numerous times and have been bounced around. Customer service is awful and issue still not rectified.

Hallo, ich muss Euch allen einmal schreiben auf was Ihr Euch da einlasst, wenn Ihr ein Produkt > hier: Smartwatch Skagen Falster 3, der Firma Skagen kauft. Also das Produkt an sich ist recht gut, aber falls Ihr irgend welche Fragen, Probleme etc. dem Service?? stellen / nennen wollt, merkt Ihr schnell dass Ihr ab da allein auf weiter Flur gelassen werdet. 1. Bei Lieferung der Watch liegt dieser keine aussagekräftige Bedienungsanleitung bei. 2. Wollt Ihr dann Euch über den Service?? Rat einholen, so bekommt Ihr über die angegebene Rufnummer zwar schöne Musik vorgespielt,aber von einem Mitarbeiter keine Spur. Meine Versuche: Am Montag drei, mit insgesamt 50 Minuten warten. Dienstag: Wieder drei Versuche mit insgesamt 45 Minuten warten. Jeweil immer ohne Erfolg!! Heute zwei Versuche mit insgesamt 30 Minuten warten, dann nahm eine Mitarbeiterin für den techn. Support von Skagen ab. Frage Ihrerseits: Ob die Skagen Falster 3 eine Smartwatch wäre und wie man Falster schreiben würde. > Aufgelegt!! Nach Aussage eines ehemaligen Juweliers der erfolgreich Skagen Uhren verkauft hat, bevor man ihm dann die Zusammenarbeit gekündigt hat, gibt es keine Bedienungsanleitung!! Also, überlegt Euch sehr gut, ob Ihr Euch auf so eine nervenaufreibende Reise begeben wollt?! Gruß U. W.

I tried to place order twice after putting all billing/shipping and payment details. Both of the time, It redirected me to Login Page after sometime. No information(Mail/Message), whether the order was successful or not. Tried to call their customer care but no luck. Very disappointed that such a big brand having so poor web and customer services.

I tried to order a watch, some reason order was failed. They asked to call customer service. I saw the same issue for other customers as well. Next day I tried again, and it went through. However i did not receive any confirmation email or invoice or tracking number. i spent 2 hours to just get order number from customer service. I waited another week, and there was no order or tracking number. I called customer service and waited hours. Finally, they took my 216USD and there is no watch and no customer service. One of the worst customer service ever. Please if you think to buy skagen, do not order from their webpage. Just use 3rd party sellers.

Bought a smartwatch which back fell off after a few weeks, sent to repair, everything seemed normal, 2 weeks after I got the watch back the back of the watch fell again, showing signs of glue everywhere, a really shoddy job. This time I wasn't so happy, really regretting my purchase and making it clear how unhappy I was with the terrible service done here, the customer support started ok but slowly became worse and worse with some seriously passive-aggressive answers, now I'm stuck with a bad product, poorly repaired and unhelpful customer service that insists I should take the watch back and shut-up, lovely...

Received the watch I had ordered very prompt. Lovely watch and have no issues with my order.

Extremely clunky and misleading website and horrible customer service. I went on their website to buy a watch and their website said sign up for email and get 20% off. I've never bought anything from them before so I signed up and got a coupon code in the mail. It didn't work when checking out. I called customer service and was on hold for 30mins. Then someone got on and said they don't have coupon codes for Skagen (??? then why offer it on their website?) but that she can do a price adjustment after I order it to refund 20% back to my card. I thought that's great, I ordered the watch. Six days later a package arrives....and THERE IS NO WATCH IN IT. She must have accidentally cancelled the order while doing the price adjustment. I then called customer service again and they said to reorder the watch - nothing else she could do and said she'll process a refund. What a frustrating experience. I'm sure their watches are great - but ordering from them was like pulling teeth and so frustrating that I ended up giving up.

Purchased a watch but they did not send any of the invoice / delivery note / return documentation with it to allow me to return this. I contacted them to get a return form (which should have been sent with the watch) which they could only email, they then verbally encouraged me to break the law and break lockdown to find a friend to print this for me as I don't own a printer. They would not post a return label (which should have been done along with the watch in the first place) and also would not accept a return after the 30 days when lockdown ended which would allow me to visit an office or library to print the label. I am now stuck with a £100 hole burning in my pocket