SiPhox HealthReviews of siphoxhealth.com

Really difficult to work with this company if you live in Canada. (They have since stopped business with Canada.) I believe I received three test kits in total, although it may have been four, since I just disposed of an unused one. Every possible mailing problem that could happen, happened. Mailing back with UPS was refused by Staples for the first kit, which consequently spoiled. Not Siphox's fault as Staples, including their manager, insisted it was a "biological sample" which they don't accept. Siphox then sent another kit and a FedEx label. Fedex accepted it, but it took too long to be returned within their system. After numerous messages back and forth, I received another box. I can't remember what happened with that one, only that I had another set-to with Staples after I had tested. I think I gave up at that point. I believe I am still out of pocket for the first box. The Staples is in Duncan, BC and should be avoided like the plague. No one was unpleasant at Siphox and my low rating pertains to the sheer amount of effort it took driving back and forth, messaging and so on. I feel this could have been avoided if they had a system that protected specimens for the five days or whatever that it took to send them via FedEx.

Una was phenomenal, always kind and patient walking you through all the steps

Una , my collection specialist, was amazing!!! She was patient, listened to my concerns, and helped me step by step do what was needed to get a good sample.

12/23/2025 Update i received an email monday 12/22 asking for a phone number and they were wanting to contact me 12/22-12/24. i let them know i was not available 12/24. waited monday for no response. today after a couple hours i decided to get back into the chat to ask if i will be getting resolution today. after going back and forth waiting for 3.5 hours i finally received a phone call. we discussed how the website can be misunderstood and they were going to make changes. they also have had an increase in customers and are currently hiring new staff. offered a replacement test but by this point after waiting so long for a response all i wanted was a refund. they were able to provide that, again offered a new test. i refused. its best if we just part ways. i have since received notice of a refund and was also asked to remove my review. i will not be doing that. i feel thats incredibly dishonest to future customers to never know of my experience. I truly hope this company uses my experience to make some positive changes. 12/20/2025 - my husband has had great experiences with this company and as I was getting ready to try one myself I saw there was a Black Friday sale. maybe that's the first step I went wrong. buying into when there was going to be mass usage of this company due to the great price. I receive my test no problems, do my phone call with someone to help go through the process, great. send it off. later to look and see I have an email where my test had not been registered (which I had already done). found out this company doesn't bother with live customer care so that was fun trying to get ahold of someone to try to manage my test not registering. supposedly they were have a technical issue and later that day they were able to get my test registered. I receive my test results for a hormone panel that online states will test 14 male, 16 female biomarkers, email states "we were unable to process a few markers due to the insufficient amount of serum collected" FEW being a keyword in this. they are credited my account $20, to me that is not how they website promotes the incomplete tests. support claims I'm only missing one biomarker - testosterone. however due to that not being processed there are 5 biomarkers per their website I'm now missing. but support still sits with Im only missing one here's you $20 credit. even their own AI says I should have received a new test. I started a chat looking for answers and was told it was an hour wait for a response. after an hour the chat said it would be 4 hours. 3 hours later the chat changed to be back Monday. THEY DONT WANT TO TALK TO ME NOW?!? so I started an new chat, told AI it was urgent, and wouldn't you know someone was able to answer me right away. was told by that person again I would be only receiving the credit. now currently is supposedly having a manager look into this. Most funny thing about this whole nightmare is on this same review sight there is a review from oct 13,2025 in which siphox replies and states "were sorry to hear about the delays and incomplete results you experienced. in some cases, a sample may not contain enough volume for a full biomarker analysis. when this happens, we promptly send a replacement kit at not charge" then WHY am I being told I only get a $20 credit. Per a policy not even able to viewed by the consumer.

Test results were totally different then the blood work I got the same morning I did this test.

I was very impressed with the report that SiPhox provided on my blood sample. They provide a few different ways to view the data / results as well as action items, and explanations of each test.

good point to point and accurate

Long delays, lost kits, no company followups on these mistakes. I get that it's hard, especially now, serving Canadian customers as a US-based firm, but I'd have thought that these regulatory and logistical hurdles would have been sorted out well *before* you took customers' money!? The online and app-based tools are good, and the testing results I did manage to get do seem to compare favourably with traditional lab tests here in Canada. The trouble is with the basics of actually getting tests to customers, and then getting them back to the lab. This has been a frustrating experience, from a plucky startup company that I was really rooting for. I wish I could offer a more positive review, I really do. Update: after the response below, I really do want to emphasize that the app and web-based platforms are great products and suggest a solid development team, and that I want this company to succeed. Perhaps if North American trade and regulatory cooperation ever return to something friendlier to both customers and creative and innovative start-ups, Canadians can once again work with our friends south of the border.