SiPhox HealthReviews of siphoxhealth.com

Very knowledgeable and excellent communication skills.

Good Platform, but terrible customer service. After paying for easy draw tests every 6 weeks, I received a standard finger prick test. Reported it to customer service and was told “It was our mistake, we will send the correct kit”, yet a new kit was never sent and follow up emails not responded to. I am still being billed, with no credits, refunds or apologies for the poor customer service. How can a person trust this company with health monitoring if they can't get the basics right. Lifeforce and Functional are equal products with much superior customer support.

Multiple issues: 1) Multiple Sample Rejections: Despite shipping the samples back to Siphox on the same day they are drawn, using their own shipping labels, with shipping from a main stream company, and from a major urban city; I have had multiple (3) back to back rejected samples because they were in transit too long (>14 days to arrive at the lab). The company has not worked out its logistics processes very well. 2) Un-reliable generated reports: The reports on their website with my data have objectively contradicting information. This raises serious reliability issues in my mind. For example, in the same sentence, the data explanation/interpretation for my results indicate that I am both worse and better than the average for my chronological age. Further, despite having my birthdate entered correctly on my account, my chronological age is incorrectly calculated in multiple places and then correctly calculated in others. To confirm, the chronological age not other (biological) ages. 3) The website is dysfunctional: Regularly, the company sends me links for more information that leads to 'dead' pages or errors. The main 'portal' is frequently down for repairs and not accessible. 4) Massive delays in processing samples. For the samples that are not rejected, the processing time to get results (once the lab has received) has been over 3 weeks. Not accounting for shipping time, and not accounting for rejected samples that need to be redrawn and resent. [Correction: I initially said 1 month in the origional post, and it would be 1 month including shipping delays] They have really failed in their mission of "convenient at home blood testing"

I've done about 5 tests since 2023, and the report and practical recommendations seem to be improving over time. The lab results are quick and they present the results in an easy to read way for the layperson. Not to mention, I like that you can upload 3rd-party results, to have a complete timeline. And, they give you recs on your 3rd-party results too. That's very generous of them, even if it's AI.

Excellent explaining test results, take time for Q&A, provide recommendations to help you stay optimal, better than primary care by far…. Thank Siphox

Recently, I posted a "1" star review as I was extremely frustrated with attempting make some changes on my profile page. SiPhox reached out to me and resolved my issue. In hindsight, I was largely to blame for the confusion. They were courteous and assisted me. I am very pleased with the testing program and will continue to use it.

I deferred my plan and then the billed me a day before my subscription was going to restart without a reminder email. Then I asked them to cancel and refused and sent me a link to the terms and conditions. They said I could give it to somebody or hold onto it. This sounds like a company that is concerned more about revenue than customer service. In the end they did reverse the changes but it required escalating the case to both the payment provider and within the firm.

I really enjoyed my coaching call. Tsolmon helped me understand my results and concerns and broke down complicated terms. This call will be a “must” for me for every test I do.