Daniel H.
So far not impressed at all.
So far not impressed at all. Bought the Aurora Pro on 3/30, got an email 3/31 saying if purchase was pre 4/1 got the additional kit. Used online help chat, sent 3 different sets of messages, no response to any of them. Got the Aurora Pro last night by UPS, no actual manual of any use, had to download, picture quality is poor so far. NO Help from CHAT, No response from anyone.
Response from SIONYXApr 6, 2021
Hi Daniel, Thank you for taking the time to leave us a review. We're sorry about your current SIONYX experience and for the confusion related to the recent March Madness promotion. When you get a chance, please don't hesitate to reach out to my email at [email protected] and we can set up a call immediately to clear up any confusion and get you set up with the best Aurora settings possible. Since you purchased an Aurora Pro on 3/30, you are 100% eligible for the promised IR kit + pic rail mount. These items will be sent to you separately within 6 weeks to the address we have on file. In addition, here are some helpful tutorials/guides to get you set up for success until we have a chance to speak: https://www.youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c Once again, we are sorry about your current experience. You supported us with your purchase, and we want to support you moving forward. Look forward to hearing from you soon! Kind regards, Justin SIONYX Team