SIONYXReviews of sionyx.com

4.3725 reviews
Audio & Visual
Cummings Center 100, Beverly, Massachusetts

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SIONYX

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About SIONYX

SIONYX is a silicon-based photonics company that develops proprietary night vision camera systems for commercial and defense related applications. Our primary commercial markets include hunting and outdoors, law enforcement, search and rescue, executive protection and maritime.

SIONYX (sionyx.com) has 725 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: sionyx.com
Website: sionyx.com
Category: Audio & Visual
Location: Beverly, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 32% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brian C.

Mar 29, 2021

I purchased the Aurora black camera on…

I purchased the Aurora black camera on 3/27 thinking that as advertised the rail mount was free and included with my purchase. After I had already pitched it I noticed on my purchase order that it said nothing about the rail mount being included. After researching I found that I had to fill something out with my proof of purchase and that I may not receive it for up to 6 weeks. I was not aware that this was a rebate offer as it clearly states that the rail mount or illuminator was free with purchase and nowhere did it say anything about a rebate or needing to fill out additional information. My issue isn’t that it is a rebate nor that I might have to wait 6 weeks, my issue is that I ordered the camera thinking that the rail mount would be sent out with my camera so I could utilize it right after receiving. Had I known or it was clearly stated that it was a rebate I would have just ordered the rail mount to be sure I got it when I received my camera. I contacted someone from your service department and he was absolutely no help just stating that it was a rebate and seemed like he had no interest in helping me at all. This being my first time purchasing with this company I have to say that I’m not very satisfied especially after spending over $500 on one item. Thank you for your time Brian culver 804-721-7063

Response from SIONYXMar 30, 2021

Hi Brian, Thank you for taking the time to leave us a review. We're sorry about your experience on our website and for the confusion on our promotion page. The rails should be sent out sooner than the 6 weeks, and we can check on the status of it anytime. When you have some time, please don't hesitate to send me an email at [email protected] and we can find a faster solution for you. We appreciate your support, so it's our turn to support you! A 1 star experience is inexcusable by our standards, so thank you for the feedback. We will be committed to being more clear on our promotions moving forward. In addition, here's some resources for when your unit arrives: Online Manual & Guides: https://support.sionyx.com/support/solutions/61000127393 Tutorials & How To/Setups: https://youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c Look forward to hearing from you soon! Kind regards, Justin SIONYX Team

About SIONYX

SIONYX (sionyx.com) has 725 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: sionyx.com
Website: sionyx.com
Category: Audio & Visual
Location: Beverly, Massachusetts
Listed on Five Star Index: 2026

SIONYX reviews

725 approved reviews, newest moderated first

Fch
Apr 2, 2021
Excellant products and great customer…
Excellant products and great customer service!
Albert A.
Apr 2, 2021
The e-mail offer of a free mount is not legitimate.
The e-mail offer said the Black would come with a picatinny mount for optic. It was not included with the Black that arrived. If your going to make claims and offers at least follow through. Very disappointed this has been my 3rd purchase and will probably be my last.
Response from SIONYXApr 2, 2021
Hi Albert, Thank you for taking the time to leave us a review & for your recent Aurora purchase. When you get a chance, please don't hesitate to reach out to my email at [email protected] and we can set up a call to clear up any confusion. The pic rails & IR illuminator kits will be fulfilled within 6 weeks as part of the promotion. You will still receive your pic rail mount as long as you filled out the form on the bottom of the promo page. If you didn't have a chance to fill it out, we can fill it out on your behalf so you can get the promised items. Apologies for the confusion. You've been a long time supporter and it's our turn to support you! Looking forward to hearing from you soon! Kind regards, Justin SIONYX Team
Neal M.
Mar 31, 2021
I like the camera and it works great
I like the camera and it works great, I just wish it had instructions with it. I cant find them on your website..
Response from SIONYXMar 31, 2021
Hi Neal, Thank you for taking the time to leave us a review. We're sorry about your troubles locating our online manual. Here is the manual & guides link: https://support.sionyx.com/support/solutions/61000127393 In addition, here are some helpful tutorials to get you the best experience possible: https://www.youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c We want you set up for success, so please don't hesitate to reach out to [email protected] if you have any questions or concerns. We want you to have a 5-star experience! Thank you again for your support, and we hope you continue to enjoy your Aurora. Kind regards, Justin SIONYX Team
Michael N.
Mar 30, 2021
Buying experience was quick and easy
Buying experience was quick and easy, cannot wait to check it out.
Karl H.
Mar 30, 2021
Easy purchase and waiting for delivery.
Easy purchase and waiting for delivery.
Bob
Mar 30, 2021
Correct item shipped fast
Correct item shipped fast. I would prefer to not have a signature required for a $49 part, it is hard to get the package at home when I am working.
Brian C.
Mar 29, 2021
I purchased the Aurora black camera on…
I purchased the Aurora black camera on 3/27 thinking that as advertised the rail mount was free and included with my purchase. After I had already pitched it I noticed on my purchase order that it said nothing about the rail mount being included. After researching I found that I had to fill something out with my proof of purchase and that I may not receive it for up to 6 weeks. I was not aware that this was a rebate offer as it clearly states that the rail mount or illuminator was free with purchase and nowhere did it say anything about a rebate or needing to fill out additional information. My issue isn’t that it is a rebate nor that I might have to wait 6 weeks, my issue is that I ordered the camera thinking that the rail mount would be sent out with my camera so I could utilize it right after receiving. Had I known or it was clearly stated that it was a rebate I would have just ordered the rail mount to be sure I got it when I received my camera. I contacted someone from your service department and he was absolutely no help just stating that it was a rebate and seemed like he had no interest in helping me at all. This being my first time purchasing with this company I have to say that I’m not very satisfied especially after spending over $500 on one item. Thank you for your time Brian culver 804-721-7063
Response from SIONYXMar 30, 2021
Hi Brian, Thank you for taking the time to leave us a review. We're sorry about your experience on our website and for the confusion on our promotion page. The rails should be sent out sooner than the 6 weeks, and we can check on the status of it anytime. When you have some time, please don't hesitate to send me an email at [email protected] and we can find a faster solution for you. We appreciate your support, so it's our turn to support you! A 1 star experience is inexcusable by our standards, so thank you for the feedback. We will be committed to being more clear on our promotions moving forward. In addition, here's some resources for when your unit arrives: Online Manual & Guides: https://support.sionyx.com/support/solutions/61000127393 Tutorials & How To/Setups: https://youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c Look forward to hearing from you soon! Kind regards, Justin SIONYX Team
Casey
Mar 29, 2021
Fast and easy way to do business
Fast and easy way to do business! Can’t wait to see the product!

SIONYXReviews of sionyx.com

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SIONYX reviews

Excellant products and great customer…

The e-mail offer of a free mount is not legitimate.

I like the camera and it works great

Buying experience was quick and easy

Easy purchase and waiting for delivery.

Correct item shipped fast

I purchased the Aurora black camera on…

Fast and easy way to do business

About SIONYX

About these reviews

More in Audio & Visual

Safe & Sound Inc

Image Restoration Center

Modern HiFi Nut

Oppo & Cambridge Audio Jailbreak Store

SIONYX reviews

Excellant products and great customer…

The e-mail offer of a free mount is not legitimate.

I like the camera and it works great

Buying experience was quick and easy

Easy purchase and waiting for delivery.

Correct item shipped fast

I purchased the Aurora black camera on…

Fast and easy way to do business