Chris W.
I have purchased your next generation…
I have purchased your next generation product, so I can't review the delivery or performance/quality of that yet. I initially had considerable difficulty in changing my shipping address, but this has subsequently been addressed. Upgrading my initial review from "poor" to "neutral" while await delivery of the product, hopefully in April as committed.
Response from SIONYXFeb 20, 2020
Hi Chris, I am so sorry to hear this. I can assure you this is exactly not what we want to provide for a customers first online experience. Our online store is built on top of Shopify, which we found to be incredibly user friendly, but we obviously failed here and I am sorry for that. I am going to personally make sure this is updated and permanently fixed this morning so you can be assured that your order is all set. I will also personally followup with you directly. My name is Tony and I'm the VP of Marketing and my direct email is [email protected]. Again, my sincerest apologias for the unnecessary frustration and this will be fixed in the next few hours.



