Leslie D.
It’s been nearly a month and it hasn’t…
It’s been nearly a month and it hasn’t even been shipped to me yet. Just give me my money back
Response from SIONYXJun 15, 2021
Hi Leslie, Thank you for bringing this to our attention. We are very sorry about your current experience. We recently were in the process of moving warehouse locations. We wrapped up the move at the end of last week and shipments should resume this week! I see that your order is now in transit! Please don't hesitate to reach out to my email anytime for status updates or for tracking information at [email protected]. We want you set up for success, so once your Aurora arrives, here are some helpful resources: Support Center: https://support.sionyx.com/support/home Manual & Guides: https://support.sionyx.com/support/solutions/61000127393 Tutorial Playlist: https://www.youtube.com/playlist?list=PLcE_w7UHKH099q7g4q8LbHR9Zo_iSrC6c If you still wish to make a return, please fill out a ticket here: https://support.sionyx.com/support/tickets/new and Bill from customer care will assist you with cancelling the fulfillment. We hope you have a wonderful rest of your week! Best regards, Justin SIONYX Team



