SimplyNUC, Inc.Reviews of simplynuc.com

Great customer service and prompt delivery!!

The selection, and configuration was easy to navigate, and amazingly flexible. Really smooth transaction.

Delivery was delayed but the vendor kept me updated, provided Amazon gift card for the delay, and shipped as soon as the unit was available.

Having purchased a Phantom Canyon NUC as a pre-order, I didn't know what to expect. I knew there were chip shortages in the industry. Weeks of delays turned into months of delays. SimplyNUC apologized for the delay and provided a more realistic timeline, and in the end was able to deliver. It was stressful waiting so long, but I'm a happy customer.

I know that the semiconductor shortage isn't SimplyNUC's fault, but I wish they were a bit more straightforward about their policy on backorders. They charge your credit card the full amount when you order the product instead of when it ships. Most online retailers charge when they ship. At some level, I don't mind their policy, but it would have been nice to know that that was the case upfront. Perhaps a more reasonable compromise is to charge a nominal reservation fee like $100 or $200 instead of the full price of the product. It makes me worry that I'm funding SimplyNUC's operations and that they could go bankrupt before my order ships. In the beginning, the Customer Service group would send periodic emails on the status of my backorder, which was nice. But then the tentative ship date passed and there were no status emails of what was going on, which was concerning. I ended up sending an email to check on status and they responded promptly.

Ordered a NUC during the pandemic, so the unit I ordered was back-ordered until the semi-conductor shortage was resolved. This was notified to me immediatly after the unit was ordered. The delivery went smoothly after it, and the packaging was pristine. The unit itself is beautiful and portable as well as very light. I still had to pay the unit price in full at order time, which was a bit of a bummer considering the fact that it was back-ordered.

SimplyNUC kept in contact with me monthly during the long delays of manufacturing and shipping the Phantom Canyon in 2021. They even gave me a phone call to update me on the anticipated shipping time. The manufacture date on mine is middle of July, and it got here middle of August, so that's about the time expected to ship from China.

I am a customer of the worst kind, likely. Ordering a single barebones kit that probably doesn't do much for SimplyNUC's bottom line. However, instead of complaining about the known supply issues from Intel, I tried to stick with them, as my order was originally placed on 3/10/2021, only to finally ship late 8/6/2021. I in no way blame SimplyNUC. I understand that they are not at fault for poor supply and unexpected demand for a niche product. In fact, if anything, they did update me as expected, telling me when they thought new stock was coming in, updating when the stock did not come as expected, and even provided a free gift card due to the unreasonable weight. The staff was always friendly, reasonable, and professional. LiveChat was also knowledgeable and professional. Ultimately, when the item did finally come into stock a bit sooner than the last delay suggested, it was shipped overnight for no additional charge. I can't fault SimplyNUC for a supplier issue. At the same time, since I have many computers and backups/whatever to hold me over, this wasn't a mission critical device. I can't imagine how out of luck a consumer might be if this was a mission critical upgrade. So I can't say it was a perfect experience. But SimplyNUC did do what they could, and then some, out of a bad situation. I will likely be ordering the NUC 12 Enthusiast kit from SimplyNUC on release - assuming, of course, that all goes well with the receipt of the Phantom Canyon NUC Enthusiast kit.