SimplyNUC, Inc.Reviews of simplynuc.com

I was a little dissatisfied with the delay in the shipping notification of the product. It took about a month from placing the order to receiving the shipping notification.

Ordered a computer for a customer project. Quoted lead time was 3 to 5 days. Day 5 came and went. No news about status. Only response I ever really got was we are working on it and will notify you when it ships. So about 30 days later I was notified it was shipping. It's due to arrive Monday so we will see if it does the intended job. My end customer is ready to cancel my order because of the delay so I'm hoping it actually arrives and is in good shape. If not I stand to be out about $10k in hardware costs and another 20k in lost time on this project.

Expected delivery in July and received items end of September. Be very skeptical on estimated delivery dates.

Disclaimer first, our company is a small startup, I can understand hesitancy to deal with us as the $$ isn't going to happen fast. When I requested a sample computer, something I was told they do, my request was rejected. It was rejected because our company has a P.O. box not a physical building. Our company was started during Covid, we are completely virtual. So rather than consider things may be changing in the world, they just denied us. We had to buy and return, no big we did, but it was odd that customer service was so rigid, especially since we have experience with them (we have bought from them previously). I then requested the life cycle of the computer that we were interested in (the one we bought and returned), I was told we must sign an NDA to get that kind of information. I find this odd, you can't tell me how long you will be selling a product without my company signing an NDA. Historically I have worked with SimplyNUC, they were always great... something has changed. Customer service is not what it used to be. I used to feel like they wanted to work with anyone, this most recent experience it seems like they have grown past that.

SimplyNUC provides inaccurate ETAs, frequently off by months, and they charge immediately even when not shipping for 3-6 months. In the past they've also canceled orders on me, claiming they couldn't get the part after a multi-month wait when I had no issues turning around and buying from someone else who shipped same day.

Poor documentation! Not good for auto startup as set with push button start. Over priced. Mounting is hobby quality. Power supply cords (both In&Out) short.

The customer service was great they were very quick with responding and very helpful. On the other hand my shipment was shipped more than 6 months later than it said it would be on the site. To be fair it was something I Pre ordered but still 6 months late.

I asked before I placed the order if yoyo had it in stock. You said yes. It then took weeks to ship. I received the unit without a power cable. The unit would not power up when I got it. The power cable on the main board was not on correctly. The power LED on the unit does not work. The unit will not run Hyoer V. That is a pretty big deal. I contacted support and they where not helpful at all. This is my first experience with simplynuc. I have been in IT for more than 30 years. I was disappointed with the entire experiance.